TFS08: Health Check UI disappears causing the setup to fail silently

Source: Microsoft Support

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Action

Install Team Foundation Server 2008/2005 on Windows Server 2003 SP1 or above.

Result



The Team Foundation Server 2008/2005 setup UI starts. It goes through the initial stages of accepting the EULA & specifying product key, installation location & data-tier name. The health check UI window remains for a brief time interval & then the setup UI crashes silently.


The dd_install_vstf_xxx.log file in the %temp% folder gives the following error at the very end of the log:


[01/23/09,16:30:34] TFSUI: [1/23/2009 16:30:34] <6720> ==========Logging started=============
[01/23/09,16:30:34] TFSUI: [1/23/2009 16:30:34] <6720> Created package. id={FB9A90B6-AA8A-4a22-921B-76A1D84FA33A}, location="C:\Documents and Settings\tfssetup\Local Settings\Temp\SIT37357.tmp\hcpackage.xml"
[01/23/09,16:30:34] TFSUI: [1/23/2009 16:30:34] <6720> pDoc.CreateInstance returned -2147221005
[01/23/09,16:30:34] vs70uimgr: CUIMgr::ThreadUI(): Exiting UI Try block.
[01/23/09,16:30:34] Setup.exe: AddGlobalCustomProperty
[01/23/09,16:30:34] vs70uimgr: ***ERRORLOG EVENT*** : UI Thread exiting with error code: -2147418113.
[01/23/09,16:30:34] vs70uimgr: CUIMgr::ThreadUI(): Setting Main thread event: E_ME_FINISH
[01/23/09,16:30:34] vs70uimgr: CUIMgr::ThreadUI(): Finished setting Main thread event: E_ME_FINISH
[01/23/09,16:30:34] Setup.exe: AddGlobalCustomProperty
[01/23/09,16:30:34] setup.exe: ***ERRORLOG EVENT*** : StartUIManager(), RunScenario failure
[01/23/09,16:30:34] Setup.exe: AddGlobalCustomProperty
[01/23/09,16:30:34] setup.exe: ***ERRORLOG EVENT*** : CSetupManager::RunIntro() - Failed to Start the UI Manager
[01/23/09,16:30:34] vs70uimgr: Entering DisplayMessage() method.
[01/23/09,16:30:34] vs70uimgr: DisplayMessage_START:A problem has been encountered while loading the setup components. Canceling setup.
[01/23/09,16:30:34] vs70uimgr: DisplayMessage_END:A problem has been encountered while loading the setup components. Canceling setup.
[01/23/09,16:30:34] Setup.exe: AddGlobalCustomProperty
[01/23/09,16:30:34] setup.exe: ***ERRORLOG EVENT*** : CSetupManager::RunLoadSetup() - Failed to Run the Intro
[01/23/09,16:30:34] Setup.exe: UnloadSuiteComponents()
[01/23/09,16:30:34] UTILS::RunNGENAction: Started
[01/23/09,16:30:35] UTILS::RunNGENAction: starting "C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\ngen.exe queue continue"
[01/23/09,16:30:35] UTILS::RunNGENAction: ngen.exe returned 0
[01/23/09,16:30:35] Setup.exe: GetGlobalCustomProperty - Property: {383F0141-C682-4665-A69B-756E719C968D} - PropertyName: Process Return Code - Value:
[01/23/09,16:30:35] Setup.exe: SETUP EXIT CODE - 0
[01/23/09,16:30:35] End_Session:

Cause

This error occurs because the health check stage of  Team Foundation Server 2008/2005 setup is not able to load & parse the xml file called hcpackage.xml in the root of the AT folder in the installation media.

Resolution



To resolve this issue:


1. Install the latest service pack for msxml 6 from the Microsoft download center. AT the time of writing this content, msxml 6 SP1 is the latest release for msxml 6 and is available for download at: http://www.microsoft.com/downloads/details.aspx?familyid=d21c292c-368b-4ce1-9dab-3e9827b70604&displaylang=en

2. Register msxml3.dll on the machine. To do this:


a. Go to Start->Run


b. Type regsvr32 msxml3.dll


c. Click Ok


 

More Information



kb294797 can be used to test the functionality of msxml on the box. It uses the same methods to load & parse the health check xml file(hcpackage.xml) as the Team Foundation Server setup.


http://support.microsoft.com/kb/294797

 

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Artikel-id: 967994 - Laatst bijgewerkt: 26 jun. 2009 - Revisie: 1

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