Windows Media Player 12 cannot transcode some music files

Symptoms

Consider the following scenario:
  • You use Microsoft Windows Media Player 12 on a computer that is running Windows 7.
  • You try to save some music files to a mass storage device.
  • You configure the transcoding settings so that you can play the music files from the mass storage device.

In this scenario, Windows Media Player cannot transcode the music files.This causes the file transfer operation to fail. Additionally, you receive the following error message:
Your device requires that this file be converted in order to play on the device. However, the device either does not support playing audio, or Windows Media Player cannot convert the file to an audio format that is supported by the device.


Note To configure transcoding settings in Windows Media Player 12, follow these steps:
  • On the Tools Menu, click Options.
  • Click the Device tab, and then click Properties for the destination mass storage device.
  • Click the Quality tab in the Properties page, and then specify the conversion and quality settings for music files on the device.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information notes
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Wmp.dll12.0.7600.2061511,408,38412-Jan-201006:42x86
Wmplayer.exe12.0.7600.20615164,86412-Jan-201006:41x86
Wmploc.dll12.0.7600.2061512,625,40812-Jan-201006:40x86
Wmpplayer-ppdlic.xrm-msNot applicable3,12312-Jan-201006:51Not applicable
For all supported x64-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Wmp.dll12.0.7600.2061514,632,96012-Jan-201016:51x64
Wmplayer.exe12.0.7600.20615167,42412-Jan-201016:44x64
Wmploc.dll12.0.7600.2061512,625,92012-Jan-201016:41x64
Wmpplayer-ppdlic.xrm-msNot applicable3,12312-Jan-201017:15Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about the transcode feature , visit the following Microsoft Developer Network (MSDN) Web site:For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
File nameUpdate.mum
File versionNot applicable
File size1,438
Date (UTC)12-Jan-2010
Time (UTC)23:06
PlatformNot applicable
File nameX86_7f85f8565fb43900cbb279683a5fb028_31bf3856ad364e35_6.1.7600.20615_none_7d5faf07d2fcaf51.manifest
File versionNot applicable
File size704
Date (UTC)12-Jan-2010
Time (UTC)23:06
PlatformNot applicable
File nameX86_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20615_none_0c15694dc9522587.manifest
File versionNot applicable
File size601,872
Date (UTC)12-Jan-2010
Time (UTC)23:08
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7
File nameAmd64_ebce06f2bbf1554ffa3d95e51f685b7c_31bf3856ad364e35_6.1.7600.20615_none_eed6c4010ee927f7.manifest
File versionNot applicable
File size1,058
Date (UTC)12-Jan-2010
Time (UTC)23:06
PlatformNot applicable
File nameAmd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20615_none_683404d181af96bd.manifest
File versionNot applicable
File size604,619
Date (UTC)12-Jan-2010
Time (UTC)23:06
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,446
Date (UTC)12-Jan-2010
Time (UTC)23:06
PlatformNot applicable
File nameWow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20615_none_7288af23b61058b8.manifest
File versionNot applicable
File size599,359
Date (UTC)12-Jan-2010
Time (UTC)23:06
PlatformNot applicable
Eigenschappen

Artikel-id: 978529 - Laatst bijgewerkt: 8 feb. 2010 - Revisie: 1

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