Windows cannot be restored on a Windows RT-based, Windows 8-based or Windows Server 2012-based computer

Symptoms

Assume that you start Windows Recovery Environment (WinRE) from the Boot Options menu on a Windows RT-based, Windows 8-based, or Windows Server 2012-based computer. You use the "Refresh your PC" feature or the "Reset your PC" feature to restore Windows. In this situation, the restore process may fail. Then, the computer cannot start.

Cause

This issue occurs because the SYSTEM registry key in the offline image is corrupted.

Note Before Windows is restored, a check is performed on the recovery image to retrieve certain properties (such as version information). The information is retrieved by using Deployment Image Servicing and Management (DISM) APIs. The check fails when the corrupted registry keys cannot be retrieved successfully.

Resolution

Update information

How to obtain this update

Windows Update
This update is available from Windows Update.
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8Download Download the package now.
All supported x64-based versions of Windows 8Download Download the package now.
All supported x64-based versions of Windows Server 2012Download Download the package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows RT, Windows 8, or Windows Server 2012.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about push-button reset features, go to the following Microsoft website:
Additional file information
Eigenschappen

Artikel-id: 2800033 - Laatst bijgewerkt: 9 apr. 2013 - Revisie: 1

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