Windows Media Player freezes when you use AutoPlay for an audio CD in Windows 7

Symptoms

Consider the following scenario:
  • You install Internet Explorer 10 on a Windows 7 Service Pack 1 (SP1)-based computer.
  • You configure the AutoPlay feature so that Windows automatically uses Windows Media Player to play audio CDs.
  • You insert an audio CD into the CD-ROM device, and then Windows Media Player starts.
In this scenario, Windows Media Player freezes.

Cause

This issue occurs because Windows Media Player runs in Windows 7 compatibility mode after Internet Explorer 10 is installed.

Resolution

Update information

How to obtain this update

Windows Update
This update is available from Windows Update.
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 7Download Download the update package now.
All supported x64-based versions of Windows 7Download Download the update package now.
All supported x64-based versions of Windows Server 2008 R2Download Download the update package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1. For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
File propertyValue
File nameX86_3caa5367d0ca0fa43994abdf76e3353e_31bf3856ad364e35_6.1.7601.18150_none_5f607c01245db4ca.manifest
File versionNot applicable
File size704
Date (UTC)13-May-2013
Time (UTC)17:14
PlatformNot applicable
File nameX86_c0544243448521089eebf6e9a5e329db_31bf3856ad364e35_6.1.7601.22322_none_02ad892fffe8ddd0.manifest
File versionNot applicable
File size704
Date (UTC)13-May-2013
Time (UTC)17:14
PlatformNot applicable
File nameX86_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7601.18150_none_0d41cdd2ad80020d.manifest
File versionNot applicable
File size602,355
Date (UTC)13-May-2013
Time (UTC)17:17
PlatformNot applicable
File nameX86_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7601.22322_none_0deddcdbc6837dd9.manifest
File versionNot applicable
File size602,355
Date (UTC)13-May-2013
Time (UTC)17:17
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7
File propertyValue
File nameAmd64_89cac1dbbaa9598391aab2fc5afdfdd2_31bf3856ad364e35_6.1.7601.18150_none_490de973872baefd.manifest
File versionNot applicable
File size1,058
Date (UTC)13-May-2013
Time (UTC)17:13
PlatformNot applicable
File nameAmd64_db4d19e404cf5baaf36f8ff38feb5f10_31bf3856ad364e35_6.1.7601.22322_none_ee96a3db16452dd7.manifest
File versionNot applicable
File size1,058
Date (UTC)13-May-2013
Time (UTC)17:13
PlatformNot applicable
File nameAmd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7601.18150_none_6960695665dd7343.manifest
File versionNot applicable
File size605,102
Date (UTC)13-May-2013
Time (UTC)17:14
PlatformNot applicable
File nameAmd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7601.22322_none_6a0c785f7ee0ef0f.manifest
File versionNot applicable
File size605,102
Date (UTC)13-May-2013
Time (UTC)17:14
PlatformNot applicable
File nameWow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7601.18150_none_73b513a89a3e353e.manifest
File versionNot applicable
File size599,842
Date (UTC)13-May-2013
Time (UTC)17:14
PlatformNot applicable
File nameWow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7601.22322_none_746122b1b341b10a.manifest
File versionNot applicable
File size599,842
Date (UTC)13-May-2013
Time (UTC)17:14
PlatformNot applicable
Eigenschappen

Artikel-id: 2847077 - Laatst bijgewerkt: 10 dec. 2013 - Revisie: 1

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