Troubleshoot common Windows 10 upgrade errors

The errors that most users encounter when upgrading to Windows 10 are described in this article, along with their resolutions.

To navigate directly to the information about a specific error, select it from the drop-down list at the top of this article.
This error occurs when the phase 0 initialization of the Hardware Abstraction Layer (HAL) fails, indicating a possible hardware problem.

Resolution

Use the Microsoft Hardware Compatibility List to verify if your computer hardware is compatible with Windows 10. Also, check with the computer manufacturer for a BIOS update.

This error occurs when there is problem with the Internet connection during the Windows 10 upgrade.

Resolution

Check the Internet connection, download the Windows 10 ISO, and then upgrade to Windows 10 again by using the ISO.
  • If you're a Microsoft Developer Network (MSDN) subscriber, download the Windows 10 ISO from the MSDN subscription site.
  • If you're not an MSDN subscriber or aren't sure whether you are, create the Windows 10 ISO manually by using the media creation tool. When you run the tool, select the Create installation media for another PC option.
This error occurs when there are corrupted system files in the operating system.

Resolution

Use the System File Checker tool to fix the corrupted system files.

If you are running Windows 8 or 8.1, follow the steps at Repair a Windows image if the first resolution doesn’t work.
This error occurs when conflicts arise with the antivirus software installed on the computer or with the computer’s hardware.

Resolution

Do the following:
  • Disable the antivirus software during the upgrade. If you have ESET Smart Security and ESET NOD32, See the ESET knowledge base to learn how to safely upgrade to Windows 10 with ESET products installed.
  • If the computer has the SteelSeries Engine software installed, see the SteelSeries FAQ.
  • If the company has IBM Security Trusteer Rapport installed, install the available Windows 8.1 updates before you upgrade to Windows 10.

This error occurs when the computer doesn’t have enough free space for the upgrade. Windows 10 needs 20 GB of free space.

Resolution

Free up space by using the Disk Cleanup tool and then run the upgrade again.
This error occurs if the following scenarios are true:
  • Windows Update tries to install a driver a second time for an additional piece of identical hardware such as a graphics adapter.
  • Windows Update tries to update a currently installed driver to an unsuitable version of that driver.
Resolution

For the most recent available driver, contact the device manufacturer. This error can be safely ignored if this applies to a driver. However, the driver may be offered again by Windows Update in the future. To hide the update so that it is not offered again, see Microsoft Knowledge Base article 952032.
This error occurs if the ISO file's metadata is corrupt.

Resolution

Download the Windows 10 ISO again, and retry upgrading to Windows 10.
  • If you're an MSDN subscriber, download the Windows 10 ISO from the MSDN subscription site.
  • If you're not an MSDN subscriber or aren't sure whether you are, create the Windows 10 ISO manually by using the media creation tool. When you run the tool, select the Create installation media for another PC option.
This error occurs when a required impersonation level is either not provided or is invalid.

Resolution

Use the Process Monitor tool to monitor this error and to collect and analyze the logs. This tool should be used by IT professionals.

The idea is that, if a segment of code works for user A but not for user B, the reason might be that user B doesn’t not have sufficient permissions to access a file, a registry key, or a system object. You can use the Process Monitor tool to collect logs for user A and user B and then compare the logs to look for differences.
This error occurs when another program is being installed at the same time as the upgrade.

Resolution

Wait until the installation of the other programs is complete, and then start the upgrade to Windows 10.
This error occurs if the upgrade times out. This may happen if the computer is not connected to the Internet.

Resolution
  1. Make sure that the computer has a good Internet connection.
  2. Run the Fix it package for your current operating system.
  3. Try to upgrade to Windows 10 again.
If the error continues to occur, check the firewall settings and make sure that the following web sites are not blocked:

http://*.update.microsoft.com
https://*.update.microsoft.com
http://download.windowsupdate.com
This error occurs when a file needed by the Windows 10 upgrade is damaged or missing.

Resolution

Download the Windows 10 ISO, and then upgrade to Windows 10 again.
  • If you're a MSDN subscriber, download the Windows 10 ISO from the MSDN subscription site.
  • If you're not an MSDN subscriber or not sure if you are, create the Windows 10 ISO manually by using the media creation tool. When you run the tool, select the Create installation media for another PC option.
Cause 1
This error occurs when the computer can’t connect to the Windows Update servers.
Cause 2
This error occurs when the System Reserved partition has run out of space. You may be able to fix this problem by using third-party software to increase the size of the System Reserved partition.
Resolution for cause 1
Make sure that the computer has a good Internet connection, and then try to upgrade again. If you're using a VPN connection to connect to a network, disconnect from the network, disable the VPN software (if this is applicable), and then try to upgrade again.
Resolution for cause 2
Make sure that the System Reserved partition has at least 15 megabytes (MB) of free space by following the steps in the "Resolution" section of Knowledge Base article 3086249.
This error occurs when there is a severe incompatibility with either an application, a service, or a driver.

Resolution

Identify the incompatible application, service, or driver by examining the following log file:

C:\ $WINDOWS.~BT\Sources\Panther\Setupact.log
Note The $Windows.~BT folder is hidden.

In the Setupact.log file, look for any logged errors. The following sample error indicates that Windows Sidebar is the incompatible application:

2015-08-06 16:56:37, Error MIG

Error 183 while applying object C:\Users\<username>\AppData\Local\Microsoft\Windows Sidebar\settings.ini. Shell application requested abort[gle=0x00000002]
This error occurs if the user who started the upgrade of Windows 10 logged off before the upgrade was completed successfully and if, at the same time, another user who is currently logged on tries to do the same upgrade. The details of this error can be found in the following file:

C:\$WINDOWS.~BT\Sources\Panther\Setupact.log
Note The $Windows.~BT folder is hidden.

Resolution

Rename the following folders, and then check for updates again. Do not log off Windows while the Windows 10 upgrade is running.
  • C:\Windows\SoftwareDistribution\Download
  • C:\ $WINDOWS.~BT
Note The $WINDOWS.~BT folder is hidden.
This error indicates that the upgrade is unavailable for the edition of Windows that's running on the computer.

Resolution

Check Windows 10 specifications for more information.
This error occurs if the session ID of the running Windows 10 upgrade is invalid. This behavior may occur if the user logged off Windows while the upgrade was running

Resolution

Rename the following folders, check for Windows updates, and then try the upgrade again. The second folder is hidden.
  • C:\Windows\SoftwareDistribution\Download
  • C:\ $WINDOWS.~BT
Note The $WINDOWS.~BT folder is hidden.

Do not log off Windows while the Windows 10 upgrade is running.
This error occurs when the Windows upgrade file is in the wrong format.

Resolution

Download the Windows 10 ISO, and then upgrade to Windows 10 again.
  • If you're an MSDN subscriber, download the Windows 10 ISO from the MSDN subscription site.
  • If you're not an MSDN subscriber or aren't sure if you are, create the Windows 10 ISO manually by using the media creation tool. When you run the tool, select the Create installation media for another PC option.
This error occurs if Windows 10 hasn’t been downloaded.

Resolution

Rename the following folders, check for Windows updates, and then try the upgrade again. The second folder is hidden.
  • C:\Windows\SoftwareDistribution\Download
  • C:\ $WINDOWS.~BT
Note The $WINDOWS.~BT folder is hidden.
This error occurs when the download of the Windows 10 installation file fails because the local user account did not have administrator permissions.

Resolution

Log off, and then log on to another account that has administrator permissions. Then, try to upgrade to Windows 10 again.
This error occurs when the Windows 10 installation file download times out.

Resolution

Check your Internet connection, and then try the upgrade after a short wait. Or use the media creation tool to create a Windows 10 ISO to upgrade to Windows. When you run the tool, select the Create installation media for another PC option.
This error occurs for one of the following reasons:
  • There are file system errors.
  • A file system virtualization application is running on the computer.
Resolution
  1. Use the chkdsk tool to check for file system errors.
    1. Click Start, type cmd in the Search box, and then press Enter.
    2. Right-click cmd, and then click Run as Administrator to open a command prompt.
    3. Type the following command to check for file system errors:
      chkdsk C: /f 
  2. If you’re using any file system virtualization application, disable or temporarily uninstall the application during the upgrade process.
This error occurs because the %hs system process stopped unexpectedly with a status of 0x%08x (0x%08x 0x%08x). The computer shuts down in this situation.

Resolution

Follow the steps in Knowledge Base article 969028 to collect the dump log and then contact Microsoft Support.
This error occurs because Windows can't verify the digital signature for INSTALL.wim of the Windows 10 image. A recent hardware or software change might have installed a file that is signed incorrectly, is damaged or might be malicious software from an unknown source.

Resolution

Download the Windows 10 ISO, and then upgrade to Windows 10 again.
  • If you're an MSDN subscriber, download the Windows 10 ISO from the MSDN subscription site.
  • If you're not an MSDN subscriber or aren't sure whether you are, create the Windows 10 ISO manually by using the media creation tool. When you run the tool, select the Create installation media for another PC option.
This error occurs when the device drivers of the hardware connected to the computer prevent the Windows 10 upgrade from building the migration file list.

Resolution

Disconnect the hardware that isn’t required for the upgrade.
This error occurs because a driver STOP error occurs during the Windows 10 upgrade.

Resolution
  1. Make sure all that drivers are updated.
  2. Open the Setuperr.log and Setupact.log files under the %windir%\Panther directory, and then locate the problem drivers.
  3. Update or uninstall the problem drivers.
This error occurs when the Windows upgrade fails after the first restart. Some drivers in the driver set of the image were found to be incompatible during the PNP Specialization phase.

Resolution

Update the drivers and firmware on the computer to the latest versions. To do this, go to the computer manufacturer's website, or contact the computer manufacturer's support team.

If you have any device installed that you're not using regularly, we recommend that you remove those device drivers from the computer. To do this, open the Programs and Features item in Control Panel, find the entries that correspond to the driver, and then uninstall them.

You can also review the setupact.log and setuperr.log files from the panther folder to identify the devices after the upgrade reverts. These logs are located along the following path:
C:\$WINDOWS.~BT\sources\panther 
For example, the following information may be displayed:

2016-05-10 12:09:18, Info       [0x0808fe] MIG    Plugin {ff9c714f-b864-4f43-ae39-ec07d7385abe}: Description:        WAN Miniport (SSTP) --// Driver name which can be seen in device manager hidden devices.
2016-05-10 12:09:18, Error      [0x0808fe] MIG    Plugin {ff9c714f-b864-4f43-ae39-ec07d7385abe}: Unable to determine inbox status of driver 'netsstpa.inf' for 'ROOT\MS_SSTPMINIPORT\0000'. Error = 0x00000490  -- This excerpt matches to excerpt in Setuperr.log file.

In Device Manager, disable all the devices that are shown in these logs, and then try to update again.
This error occurs when the Windows 10 upgrade fails after the second system restart. They’re likely caused by faulty drivers or software. The following drivers and software are known to cause these errors:
  • SteelSeries mouse and keyboard software. The SteelSeries Engine is currently not supported on Windows 8.1. This causes issues when you try to upgrade to Windows 10. For more information, see the SteelSeries FAQ.
  • NVIDIA video card software. Make sure that you have the latest video driver installed.
  • ESET antivirus and security-related products. See the ESET knowledge base to learn how to safely upgrade to Windows 10 with ESET products installed.
  • Trusteer Rapport credit-card fraud-protection software. Trusteer recommends that you install the available Windows 8.1 updates before you upgrade to Windows 10.
  • McAfee antivirus and security-related products. McAfee AntiVirus 8.8 Patch 3 is confirmed to be incompatible with Windows 10.
Resolution 1
Do a clean boot into Windows, and then upgrade to Windows 10.
Resolution 2
Run Setup.exe for Windows 10 together with the /DynamicUpdate parameter. This parameter lets the Windows 10 Setup program check for available driver updates during the setup process.
This error occurs when the computer doesn’t meet the minimum requirements to download or upgrade to Windows 10.

Resolution

Check the requirements for upgrading to Windows 10.
This error occurs when Windows Update can't download the installation media because of corrupted Windows Update client components.

Resolution

Download the Windows 10 ISO again, and retry upgrading to Windows 10:
  • If you're an MSDN subscriber, download the Windows 10 ISO from the MSDN subscription site.
  • If you're not an MSDN subscriber or aren't sure whether you are, create the Windows 10 ISO manually by using the media creation tool. When you run the tool, select the Create installation media for another PC option.
This error occurs when an incompatible application that's installed on the computer prevents the upgrade process from completing。

Resolution

If the Windows 10 upgrade prompts you about incompatible installed applications, uninstall those applications.
This error occurs when the computer does not pass the compatibility check for upgrading to Windows 10.

Resolution

Uninstall incompatible software or hardware, and then try the upgrade again.
  1. If Setup prompts you about incompatible applications, uninstall those applications.
  2. Check the following file to see whether there's any incompatible hardware:
    C:\$WINDOWS.~BT\Sources\DuHwCompat.TXT
    Note The $WINDOWS.~BT folder is hidden.
  3. Download the Windows 10 ISO.
    • If you're an MSDN subscriber, download the Windows 10 ISO from the MSDN subscription site.
    • If you're not an MSDN subscriber or aren't sure whether you are, create the Windows 10 ISO manually by using the media creation tool. When you run the tool, select the Create installation media for another PC option.
  4. Extract the installation files from the ISO.
    • If you are using Windows 8 or Windows 8.1, double-click the downloaded ISO file to mount the disk on your computer.
    • If you are using an earlier version of Windows, you have to use a file extraction tool, such as WinRAR, WinZip, or 7-Zip to extract the setup files from the ISO.
  5. Press the Windows key to open the Start screen or Start menu, search cmd, right-click cmd, and then click Run as Administrator to open a command prompt.
  6. Browse to the folder for the extracted files, type setup.exe, and then press Enter.
This error occur occurs when the upgrade process ends as follows:

Installation failure: Windows could not install the update.

Resolution

Run the following checks, and then try the upgrade again:

  • If antivirus software is running on the computer, disable it during the upgrade process.
  • Run Windows Update to make sure that Windows is updated.
  • Make sure that the latest drivers and firmware are installed. To do this, go to the computer manufacturer's website, or contact their support team.
This error occurs because the System Reserved Partition (SRP) is full.

Resolution

Free up 15MB of space on the SRP using the appropriate method described in Knowledge Base article 3086249, and then try the upgrade again.
This issue occurs because the ISO that you used to upgrade to Windows 10 doesn’t recognize the Windows installation that's currently running. For example, if you downloaded an ISO from MSDN that has multiple Windows 10 editions, then you must enter a product key that is validated by the Setup program to upgrade to the appropriate edition of Windows 10. Get help with Windows 10 upgrade and installation errors.

Resolution

Use the media creation tool to upgrade to Windows 10.

More Information



Third-party information disclaimer
Eigenschappen

Artikel-id: 3107983 - Laatst bijgewerkt: 27 mei 2016 - Revisie: 1

Feedback