Windows XP Restarts When You Try to Shut Down Your Computer

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

Symptomen

When you shut down your Windows XP-based computer, your computer may restart instead of shutting down, and you may see a blue screen for just a moment before the computer restarts.

Oorzaak

The behavior can occur if the following conditions exist:
  • You have "automatically restart" selected.
  • The Roxio Easy CD Creator 5.0 or Direct CD 5.0 program is installed on your computer.

Oplossing

To resolve this issue, contact Roxio or view the following Roxio Web site to download and install the updated driver for Easy CD Creator 5.0 for Windows XP:

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

To work around this issue, uninstall Roxio Easy CD Creator or Direct CD.

Meer informatie

Windows XP may encounter a problem during startup that results in a STOP error message. Depending on the system configuration, the error message on a blue screen may not be displayed long enough to record the error information. To gather important information about the STOP error message and to verify the cause:
  1. Right-click My Computer, and then click
    Properties
    .
  2. On the
    Advanced
    tab, click
    Settings
    under
    Startup and Recovery
    .
  3. Click to clear the
    Automatically restart
    check box under
    System failure
    , and then click
    OK
    . The error message on a blue screen should remain on the screen so you can record the error information.

"Stop 0x0000000a(0x00000029,0x00000002,0x00000000,0x80466d7b" Error Message after Windows Is Already Installed

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT or Windows 2000, you should also update your Emergency Repair Disk (ERD).

When this issue occurs, use the following troubleshooting steps:
  1. Uninstall the Easy CD Creator software.
  2. Start Registry Editor (Regedit.exe).
  3. Go to the following registry key:
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Security
  4. Remove the file called Etetnt.mpd; it has a revision date of 1997.
  5. Go to the following registry key:
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services
  6. Remove the following files:
    • Cdr4vsd
    • Cdralw2k
    • Cdr4_2k
    • Cdudf

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

310628 Easy CD Creator 5.0 Does Not Function In Windows XP


The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Eigenschappen

Artikel-id: 311806 - Laatst bijgewerkt: 9 apr. 2003 - Revisie: 1

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