Troubleshoot Azure AD Connect installation issues

INTRODUCTION

This article describes how to troubleshoot issues in which you receive an error message that prevents you from installing Azure AD Connect. For example, a common installation error code is 1603.

PROCEDURE

  1. Identify the error message. To do this, follow these steps:

    1. Go to the %localappdata%\AADConnect folder, and then open the Synchronization Service_install.txt file.
    2. Search for the following string:

      value 3 
    3. Locate the error message just before the "value 3" string in the file.
  2. Troubleshoot the actual error message.

Example

Installation failures can occur for many reasons. Here's an example of what to look for in the Synchronization Service_install.txt file.

MSI (s) (2C!64) [15:48:23:562]: Product: Forefront Identity Manager Synchronization Service -- Error 25009.
The Forefront Identity Manager Synchronization Service setup wizard cannot configure the specified database.
Invalid object name 'mms_management_agent'. A required privilege is not held by the client.
Error 25009.The Forefront Identity Manager Synchronization Service setup wizard cannot configure the specified
database.
Invalid object name 'mms_management_agent'. A required privilege is not held by the client.
CustomAction ConfigDB returned actual error code 1603 (note this may not be 100% accurate if translation
happened inside sandbox)
Action ended 15:48:23: InstallFinalize. Return value 3.
In this example, the actual error message is the following:

Service -- Error 25009.The Forefront Identity Manager Synchronization Service setup wizard cannot configure the specified database. Invalid object name 'mms_management_agent'. A required privilege is not held by the client.

A search for the error returns the following TechNet topic that you can use to troubleshoot the problem:
Note You may receive a different error message, depending on the problem that you're experiencing. After you identify the error message in the Synchronization Service_install.txt file, you will have more information available to further troubleshoot the issue.

MORE INFORMATION

Still need help? Go to Microsoft Community or the Azure Active Directory Forumswebsite.
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Artikel-id: 3121701 - Laatst bijgewerkt: 21 dec. 2016 - Revisie: 1

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