The PDFCreator toolbar add-on may not be compatible with Internet Explorer 8

The
third-party products that this article discusses are manufactured by companies
that are independent of Microsoft. Microsoft makes no warranty, implied or
otherwise, about the performance or reliability of these
products.

Symptoms

When you start Internet Explorer 8 that has the
PDFCreator toolbar add-on installed, you may receive the following error
message:
Internet Explorer 8 is in a special no-add-ons
mode so that you can fix a compatibility problem with the PDFCreator
toolbar
Then, you notice that all add-ons are disabled.
Therefore, you cannot use any add-ons that were previously enabled. You may
also experience that IE 8 freezes or crashes.

Note The PDFCreator toolbar is an open source software. Microsoft does not support using the PDFCreator toolbar in Internet
Explorer.

Resolution

Update to the latest PDFCreator toolbar
add-on

To update to the latest PDFCreator toolbar, follow these steps:
  1. Uninstall PDFCreator completely from your computer by
    using Programs and Features in Windows Vista and in Windows 7 or by using Add or Remove Programs in Windows XP.
  2. Restart the computer.
  3. Click the following button to take you to the PDFCreator download site, and then download the latest version of the PDFCreator toolbar add-on:


  4. Install the latest version of PDFCreator
    toolbar that you download in step 3.

Workaround

Disable the PDFCreator toolbar add-on

To have us disable the PDFCreator toolbar add-on for you, go to the "Fix it for me" section. If you would rather fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me


To fix this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in the wizard.


Note This wizard may be in English only. However, the automatic fix works for all language versions of Windows.

Let me fix it myself


To fix this yourself, follow these steps:
  1. In Internet Explorer 8, click Tools, and then click Manage Add-ons.
  2. Select the PDFCreator Toolbar add-on, and
    then click Disable.
  3. Click Close, and then exit all Internet Explorer windows.


Video: How to disable an add-on in Internet Explorer

More information

Another add-on to create, control and convert online PDF files

The information
and the solution in this document represents the current view of Microsoft
Corporation on these issues as of the date of publication. This solution is
available through Microsoft or through a third-party provider. Microsoft does
not specifically recommend any third-party provider or third-party solution
that this article might describe. There might also be other third-party
providers or third-party solutions that this article does not describe. Because
Microsoft must respond to changing market conditions, this information should
not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee
or endorse the accuracy of any information or of any solution that is presented
by Microsoft or by any mentioned third-party provider.

Microsoft
makes no warranties and excludes all representations, warranties, and
conditions whether express, implied, or statutory. These include but are not
limited to representations, warranties, or conditions of title,
non-infringement, satisfactory condition, merchantability, and fitness for a
particular purpose, with regard to any service, solution, product, or any other
materials or information. In no event will Microsoft be liable for any
third-party solution that this article mentions.

References

For more information about Internet Explorer compatibility,
visit the following Microsoft Web sites:
For more information about Internet Explorer add-ons, visit the
following Microsoft Web sites:
If you still cannot resolve your problem, try to use the
following resources:
Eigenschappen

Artikel-id: 968916 - Laatst bijgewerkt: 14 feb. 2017 - Revisie: 1

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