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When you resume your computer from standby, your computer may stop responding (hang).
This problem can occur if the Pci.sys driver does not wait the required 10 milliseconds to access a device after power is turned on.
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this fix.
To resolve this problem immediately, download the fix as instructed below or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:
NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The following file is available for download from the Microsoft Download Center:
For additional information about how to download Microsoft Support files, click the article number below to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft used the most current virus detection software available on the date of posting to scan this file for viruses. Once posted, the file is housed on secure servers that prevent any unauthorized changes to the file.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name -------------------------------------------------- 02-Dec-2001 17:21 5.1.2600.21 62,464 Pci.sys
Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.