You cannot add a second On Account customer payment even if the original payment is voided in Microsoft Dynamics AX Retail 2009 R2 Refresh POS and Microsoft Dynamics AX Retail 2009 R2 POS

This article applies to Microsoft Dynamics AX for Retail 2009 R2 for all regions.

Symptoms

Assume that you add an On Account payment for a customer in Microsoft Dynamics AX Retail 2009 R2 Refresh POS and Microsoft Dynamics AX Retail 2009 R2 POS. You void the payment. In this situation, when you try to add another On Account payment, you receive the following error message:

A customer account payment has already been applied and only one is allowed.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information and prerequisites

You must have Microsoft Dynamics AX for Retail 2009 R2 Refresh POS or Microsoft Dynamics AX for Retail 2009 R2 POS installed.

Before you install the hotfix, close Retail POS, and make a backup of the store databases. Extract the hotfix files to a folder, and then, in the retailpos subfolder in the extract location, double-click AxUpdate.exe. Follow the instructions in the Setup wizard. When installation is complete, restart Retail POS, and log on as usual.

Restart requirement

You may be prompted to restart the computer after you install the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For Microsoft Dynamics AX Retail 2009 R2 Refresh POS

File name

File version

File size

Date

Time

Platform

Axupdate.exe

Not applicable

65,896

13-Dec-2011

00:16

x86

Retailpos.msp

Not applicable

1,147,392

27-Feb-2012

19:21

Not applicable

Axsetupsp.exe

5.0.1506.1099

1,632,104

27-Feb-2012

19:19

x86

Cabextractor.dll

Not applicable

19,312

13-Dec-2011

00:16

x86

Microsoft.dynamics.setup.reportingservices.dll

5.0.1100.9

150,440

13-Dec-2011

00:16

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

13-Dec-2011

00:16

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

13-Dec-2011

00:16

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

13-Dec-2011

00:16

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

13-Dec-2011

00:16

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

13-Dec-2011

00:16

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

13-Dec-2011

00:16

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

13-Dec-2011

00:16

x86

Cabextractor.dll

Not applicable

22,384

13-Dec-2011

00:16

x64

For Microsoft Dynamics AX Retail 2009 R2 POS

File name

File version

File size

Date

Time

Platform

Axupdate.exe

Not applicable

65,896

27-Feb-2012

09:52

x86

Retailpos.msp

Not applicable

924,672

27-Feb-2012

11:29

Not applicable

Axsetupsp.exe

5.0.1506.713

1,632,104

27-Feb-2012

11:29

x86

Cabextractor.dll

Not applicable

19,312

27-Feb-2012

09:52

x86

Microsoft.dynamics.setup.reportingservices.dll

5.0.1100.9

150,440

27-Feb-2012

09:52

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

27-Feb-2012

09:52

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

27-Feb-2012

09:52

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

27-Feb-2012

09:52

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

27-Feb-2012

09:52

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

27-Feb-2012

09:52

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

27-Feb-2012

09:52

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

27-Feb-2012

09:52

x86

Cabextractor.dll

Not applicable

22,384

27-Feb-2012

09:52

x64

Objects that are affected

This hotfix affects the following retail file:

  • PayCustomerAccount.cs

Validation of the application hotfix installation

To validate the installation of the application hotfix, start Retail POS and, on the logon screen, verify that the release number is 5.0.1506.1099 in Microsoft Dynamics AX Retail 2009 R2 Refresh POS and 5.0.1506.713 in Microsoft Dynamics AX Retail 2009 R2 POS.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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