Email that you send on behalf of someone is not saved in their Sent Items folder

Symptoms

Consider the following scenario. You use Outlook 2010 and are a delegate for your manager. Even though the DelegateSentItemsStyle registry value is set to 1, an email message that you send on behalf of your manager is saved in your Sent Items folder.

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Preferences
Name: DelegateSentItemsStyle
Type: DWORD
Value: 1

In earlier versions of Outlook, the same registry value forces the email message to be saved in the Sent Items folder of the person on whose behalf the message was sent.

Cause

This DelegateSentItemsStyle registry value was not implemented in the RTM release version of Outlook 2010.

Resolution

To resolve this problem, install the hotfix that is described in the following Microsoft Knowledge Base article:

2459115 Description of the Outlook 2010 hotfix package (outlook-x-none.msp): December 14, 2010

After you install the December hotfix package for Outlook 2010, to have us enable the hotfix for you, go to the "Fix it for me" section. If you prefer to enable the hotfix yourself, go to the "Let me fix it myself" section.

Fix it for me

To enable the hotfix automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.

Microsoft Fix it
Fix this problem
Microsoft Fix it 50752



Note This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD so that you can run it on the computer that has the problem.

Let me fix it myself

Important  After you install the December hotfix package for Outlook 2010 and set the DelegateSentItemsStyle registry value to 1, the functionality is available only when the Exchange account is set to Use Cached Exchange Mode. The DelegateSentItemsStyle registry value does not affect an Exchange account that is configured in Online mode. For more information about enabling Use Cached Exchange Mode, see the following article in the Microsoft Knowledge Base:

http://office.microsoft.com/en-us/outlook-help/turn-on-or-off-cached-exchange-mode-HP010355560.aspx

More Information

The following articles describe this feature in earlier versions of Outlook.

959628 Description of the Outlook 2003 hotfix package (Outlook.msp): December 16, 2008
http://support.microsoft.com/default.aspx?scid=kb;EN-US;959628

972148 When you send an e-mail message from a shared mailbox in Outlook 2007, the sent message is not saved in the Sent Items folder of the shared mailbox
http://support.microsoft.com/default.aspx?scid=kb;EN-US;972148

Note If you must use Outlook in Online mode and your mailbox is located on Exchange Server 2010, the Exchange administrator can configure similar behavior on the server. Update Rollup 4 for Exchange Server 2010 Service Pack 2 introduces a new Exchange PowerShell commandlet to configure which Sent Items folder a message is copied to. Because this new feature is handled by the Exchange server, Outlook can be configured for Online or Cached Exchange Mode. However, the Exchange server feature only works if the Outlook DelegateSentItemsStyle registry value is disabled.

For more information about the Set-MailboxSentItemsConfiguration cmdlet, click the following article number to view the article in the Microsoft Knowledge Base:

2632409 Messages sent by using the "Send As" and "Send on behalf" permissions are only copied to the Sent Items folder of the sender in an Exchange Server 2010 environment

Microsoft Internal Support Information

Steps to reproduce.

1. Create two mailboxes User A & User B
2. Create a MAPI profile for User A and log on
3. Give delegate permissions to User B and set at least reviewer permission on the Mailbox for UserB as well as at least Author permission on Sent Items folder to UserB
4. Create a MAPI profile for user B and configure the Exchange account to "Use Cached Exchange Mode".
5. Log on with User B and add User A as an additional mailbox
6. Create a new email message and configure the From field as UserA
7. Send the message
8. Look in Sent Items folder of User A

Actual Results:
The message just sent is not in the Sent Items folder of User A. Instead, the message is in the Sent Items folder of User B.

Expected Results:
The message should be in the Sent Items folder of User A.

Product Bug Number: OfficeQFE 27268; Office14 663241
Author ID (email alias): gregmans
Writer ID(email alias): gregmans, nitishka
Tech Review ID (email alias): aruiz
Confirm Article has been Tech Reviewed: Yes
Confirm Article released for Publishing: Yes
Właściwości

Identyfikator artykułu: 2181579 — ostatni przegląd: 05.09.2013 — zmiana: 1

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