"Word did not save the document" error message when you try to save a document in Windows 7, in Windows Server 2008 R2, in Windows Vista or in Windows Server 2008

Symptoms

Consider the following scenario:
  • On a computer that is running one of the following operating systems:
    • Windows Vista
    • Windows Server 2008
    • Windows 7
    • Windows Server 2008 R2
  • You browse to a Web Distributed Authoring and Versioning (WebDAV) site.
  • On the WebDAV site, you locate a document, and then you open the document by using Microsoft Word 2010 or an earlier version.
  • On the same WebDAV site, you locate an earlier version of the document, and then you open the document in read-only mode.
  • You switch the view to the latest version of the document.
  • You make some changes to the document, and then you try to save the document.
In this scenario, you cannot save the document, and you receive an error message that resembles the following:
Word did not save the document

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.0.600
    2.
    22xxx
    Windows Vista and Windows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Webclnt.dll6.0.6002.22711200,19206-Sep-201119:03x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Webclnt.dll6.0.6002.22711219,13606-Sep-201116:30x64
Webclnt.dll6.0.6002.22711200,19206-Sep-201119:03x86
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    0.20xxx
    Windows 7 and Windows Server 2008 R2RTMLDR
    6.1.760
    1.21xxx
    Windows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Webclnt.dll6.1.7600.20880204,80014-Jan-201105:15x86
Webclnt.dll6.1.7601.21641204,28814-Jan-201105:38x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Webclnt.dll6.1.7600.20880258,04814-Jan-201106:14x64
Webclnt.dll6.1.7601.21641258,56014-Jan-201106:24x64
Webclnt.dll6.1.7600.20880204,80014-Jan-201105:15x86
Webclnt.dll6.1.7601.21641204,28814-Jan-201105:38x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
File nameUpdate.mum
File versionNot Applicable
File size2,381
Date (UTC)07-Sep-2011
Time (UTC)04:37
PlatformNot Applicable
File nameX86_5a6d0d242feb1167d37fefcc3666e061_31bf3856ad364e35_6.0.6002.22711_none_4031193ce7dd6bb2.manifest
File versionNot Applicable
File size709
Date (UTC)07-Sep-2011
Time (UTC)04:37
PlatformNot Applicable
File nameX86_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.0.6002.22711_none_578c19e3c9fcb416.manifest
File versionNot Applicable
File size6,904
Date (UTC)06-Sep-2011
Time (UTC)19:44
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
File nameAmd64_f3e4ce343fcf442a04a4f85ccfdf135e_31bf3856ad364e35_6.0.6002.22711_none_3fd42c3bfd68318c.manifest
File versionNot Applicable
File size1,066
Date (UTC)07-Sep-2011
Time (UTC)04:37
PlatformNot Applicable
File nameAmd64_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.0.6002.22711_none_b3aab567825a254c.manifest
File versionNot Applicable
File size6,934
Date (UTC)06-Sep-2011
Time (UTC)16:47
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,399
Date (UTC)07-Sep-2011
Time (UTC)04:37
PlatformNot Applicable
File nameX86_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.0.6002.22711_none_578c19e3c9fcb416.manifest
File versionNot Applicable
File size6,904
Date (UTC)06-Sep-2011
Time (UTC)19:44
PlatformNot Applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameX86_3459b0c368674eadf39c9a2444d300a8_31bf3856ad364e35_6.1.7601.21641_none_3874bd2bf48d4e5b.manifest
File versionNot applicable
File size709
Date (UTC)14-Jan-2011
Time (UTC)16:51
PlatformNot applicable
File nameX86_e7f1c3ca982460cc3b327ac772e5cbe6_31bf3856ad364e35_6.1.7600.20880_none_218535c455944fb6.manifest
File versionNot applicable
File size709
Date (UTC)14-Jan-2011
Time (UTC)16:51
PlatformNot applicable
File nameX86_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.1.7600.20880_none_5580c2d12e274ea5.manifest
File versionNot applicable
File size2,413
Date (UTC)14-Jan-2011
Time (UTC)05:51
PlatformNot applicable
File nameX86_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.1.7601.21641_none_57935fd12b2c6424.manifest
File versionNot applicable
File size2,413
Date (UTC)14-Jan-2011
Time (UTC)06:13
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_3459b0c368674eadf39c9a2444d300a8_31bf3856ad364e35_6.1.7601.21641_none_949358afaceabf91.manifest
File versionNot Applicable
File size711
Date (UTC)14-Jan-2011
Time (UTC)16:51
PlatformNot Applicable
File nameAmd64_5e8b6c84d011d3c3ab9c48e5ec7993bd_31bf3856ad364e35_6.1.7600.20880_none_2cc0a569815fcea4.manifest
File versionNot Applicable
File size713
Date (UTC)14-Jan-2011
Time (UTC)16:51
PlatformNot Applicable
File nameAmd64_68bf412c35306251db2f26c9dddaaa69_31bf3856ad364e35_6.1.7601.21641_none_56f06a75e3b558ab.manifest
File versionNot Applicable
File size713
Date (UTC)14-Jan-2011
Time (UTC)16:51
PlatformNot Applicable
File nameAmd64_797bed01f0da9a4e09ea1013f26dcd12_31bf3856ad364e35_6.1.7600.20880_none_5427257d2e5de4c6.manifest
File versionNot Applicable
File size1,066
Date (UTC)14-Jan-2011
Time (UTC)16:51
PlatformNot Applicable
File nameAmd64_d4af172c21819a8b658249cdd741cb5a_31bf3856ad364e35_6.1.7601.21641_none_64f9c160c7bb6818.manifest
File versionNot Applicable
File size1,066
Date (UTC)14-Jan-2011
Time (UTC)16:51
PlatformNot Applicable
File nameAmd64_e7f1c3ca982460cc3b327ac772e5cbe6_31bf3856ad364e35_6.1.7600.20880_none_7da3d1480df1c0ec.manifest
File versionNot Applicable
File size711
Date (UTC)14-Jan-2011
Time (UTC)16:51
PlatformNot Applicable
File nameAmd64_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.1.7600.20880_none_b19f5e54e684bfdb.manifest
File versionNot Applicable
File size2,417
Date (UTC)14-Jan-2011
Time (UTC)06:57
PlatformNot Applicable
File nameAmd64_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.1.7601.21641_none_b3b1fb54e389d55a.manifest
File versionNot Applicable
File size2,417
Date (UTC)14-Jan-2011
Time (UTC)07:15
PlatformNot Applicable
File nameX86_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.1.7600.20880_none_5580c2d12e274ea5.manifest
File versionNot Applicable
File size2,413
Date (UTC)14-Jan-2011
Time (UTC)05:51
PlatformNot Applicable
File nameX86_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.1.7601.21641_none_57935fd12b2c6424.manifest
File versionNot Applicable
File size2,413
Date (UTC)14-Jan-2011
Time (UTC)06:13
PlatformNot Applicable
Właściwości

Identyfikator artykułu: 2479169 — ostatni przegląd: 13.10.2011 — zmiana: 1

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