Application may stop responding when it accesses some NFS shares from the Client for NFS component in Windows Vista, in Windows Server 2008, in Windows 7, or in Windows Server 2008 R2

Symptoms

Consider the following scenario:
  • You install the Client for NFS component on a computer that is running Windows Vista, Windows Server 2008, Windows 7, or Windows Server 2008 R2.
  • You try to access some Network File System (NFS) shares on a server that has the READDIRPLUS remote procedure call (RPC) feature disabled.
In this scenario, the application that accesses the shared folders may stop responding.

Cause

This issue occurs because of an issue in the logic when the READDIRPLUS RPC is disabled.

When the READDIRPLUS RPC cannot be used to obtain data from the NFS server, the READDIR RPC is used instead. However, the client computer tries to use the READDIR RPC indefinitely because of an error in the NFS implementation for Windows Client. Therefore, the application does not respond.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
Additionally, the Client for NFS component must be installed.

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.0.600
    2.
    22xxx
    Windows Vista and Windows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 SP2 and of Windows Vista SP2
File nameFile versionFile sizeDateTimePlatform
Nfs-clientcore-ppdlic.xrm-msNot applicable3,00107-Apr-201116:03Not applicable
Nfsclnt.exe6.0.6002.2262351,20007-Apr- 201114:09x86
Nfsnp.dll6.0.6002.2262360,92807-Apr- 201116:24x86
Nfsrdr.mofNot applicable4,44815-Mar-201106:12Not applicable
Nfsrdr.sys6.0.6002.22623196,60807-Apr-201114:09x86
For all supported x64-based versions of Windows Server 2008 SP2 and of Windows Vista SP2
File nameFile versionFile sizeDateTimePlatform
Nfs-clientcore-ppdlic.xrm-msNot applicable3,00107-Apr-201118:23Not applicable
Nfsclnt.exe6.0.6002.2262363,48807-Apr- 201114:33x64
Nfsnp.dll6.0.6002.2262371,16807-Apr- 201116:43x64
Nfsrdr.mofNot applicable4,44815-Mar-201105:18Not applicable
Nfsrdr.sys6.0.6002.22623237,56807-Apr-201114:33x64
For all supported IA-64based versions of Windows Server 2008 SP2
File nameFile versionFile sizeDateTimePlatform
Nfs-clientcore-ppdlic.xrm-msNot applicable3,00107-Apr-201116:13Not applicable
Nfsclnt.exe6.0.6002.22623148,48007-Apr- 201114:36IA-64
Nfsnp.dll6.0.6002.22623156,67207-Apr-201116:35IA- 64
Nfsrdr.mofNot applicable4,44815-Mar-201106:07Not applicable
Nfsrdr.sys6.0.6002.22623574,46407-Apr-201114:36IA-64
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.1.760
    0.
    20xxx
    Windows 7 and Windows Server 2008 R2RTMLDR
    6.1.760
    1.
    21xxx
    Windows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Nfs-clientcore-ppdlic.xrm-msNot applicable3,00112-May-201104:57Not applicable
Nfsclnt.exe6.1.7600.2096552,73612-May-201104:40x86
Nfsnp.dll6.1.7600.2096559,90412-May-201104:45x86
Nfsrdr.mofNot applicable4,47110-Jun-200921:40Not applicable
Nfsrdr.sys6.1.7600.20965201,72812-May-201102:28x86
Nfs-clientcore-ppdlic.xrm-msNot applicable3,00112-May-201106:16Not applicable
Nfsclnt.exe6.1.7601.2172652,73612-May-201105:56x86
Nfsnp.dll6.1.7601.2172659,90412-May-201106:02x86
Nfsrdr.mofNot applicable4,47110-Jun-200921:40Not applicable
Nfsrdr.sys6.1.7601.21726201,72812-May-201103:18x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Nfs-clientcore-ppdlic.xrm-msNot applicable3,00112-May-201105:28Not applicable
Nfsclnt.exe6.1.7600.2096565,02412-May-201105:11x64
Nfsnp.dll6.1.7600.2096571,68012-May-201105:15x64
Nfsrdr.mofNot applicable4,47110-Jun-200921:02Not applicable
Nfsrdr.sys6.1.7600.20965246,78412-May-201102:37x64
Nfs-clientcore-ppdlic.xrm-msNot applicable3,00112-May-201105:29Not applicable
Nfsclnt.exe6.1.7601.2172665,53612-May-201105:15x64
Nfsnp.dll6.1.7601.2172671,68012-May-201105:19x64
Nfsrdr.mofNot applicable4,47110-Jun-200921:02Not applicable
Nfsrdr.sys6.1.7601.21726246,78412-May-201102:30x64
For all supported IA-64–based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Nfs-clientcore-ppdlic.xrm-msNot applicable3,00112-May-201104:21Not applicable
Nfsclnt.exe6.1.7600.20965155,64812-May-201104:05IA-64
Nfsnp.dll6.1.7600.20965159,23212-May-201104:09IA-64
Nfsrdr.mofNot applicable4,47110-Jun-200921:07Not applicable
Nfsrdr.sys6.1.7600.20965587,26412-May-201101:55IA-64
Nfs-clientcore-ppdlic.xrm-msNot applicable3,00112-May-201104:18Not applicable
Nfsclnt.exe6.1.7601.21726156,16012-May-201104:02IA-64
Nfsnp.dll6.1.7601.21726159,23212-May-201104:06IA-64
Nfsrdr.mofNot applicable4,47110-Jun-200921:07Not applicable
Nfsrdr.sys6.1.7601.21726587,26412-May-201101:47IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista SP2 and for Windows Server 2008 SP2

Additional files for all supported x86-based versions of Windows Vista SP2 and of Windows Server 2008 SP2
File nameX86_microsoft-windows-nfs- clientcore_31bf3856ad364e35_6.0.6002.22623_none_af3ffb9e58e57831.manifest
File versionNot applicable
File size40,434
Date (UTC)07-Apr- 2011
Time (UTC)16:43
Additional files for all supported x64-based versions of Windows Vista SP2 and of Windows Server 2008 SP2
File nameAmd64_microsoft-windows-nfs- clientcore_31bf3856ad364e35_6.0.6002.22623_none_0b5e97221142e967.manifest
File versionNot applicable
File size40,470
Date (UTC)07-Apr- 2011
Time (UTC)18:30
Additional files for all supported IA-64–based versions of Windows Server 2008 SP2
File nameIa64_microsoft-windows-nfs- clientcore_31bf3856ad364e35_6.0.6002.22623_none_af419f9458e3812d.manifest
File versionNot applicable
File size40,452
Date (UTC)07-Apr- 2011
Time (UTC)16:46

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameX86_c305bfb6c8638f641e3b7e1558d4fb23_31bf3856ad364e35_6.1.7600.20965_none_e72ee3ad955287e5.manifest
File versionNot applicable
File size702
Date (UTC)12-May-2011
Time (UTC)08:35
File nameX86_d6f801797cb6db9cd2826d44e7e2c238_31bf3856ad364e35_6.1.7601.21726_none_768b1cc7d403c480.manifest
File versionNot applicable
File size702
Date (UTC)12-May-2011
Time (UTC)08:35
File nameX86_microsoft-windows-nfs-clientcore_31bf3856ad364e35_6.1.7600.20965_none_ad5818f9bcf50540.manifest
File versionNot applicable
File size28,372
Date (UTC)12-May-2011
Time (UTC)05:10
File nameX86_microsoft-windows-nfs-clientcore_31bf3856ad364e35_6.1.7601.21726_none_af6ab5f9b9fa1abf.manifest
File versionNot applicable
File size28,372
Date (UTC)12-May-2011
Time (UTC)06:28
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_82b18fee1307a509a05aef0e2024cd50_31bf3856ad364e35_6.1.7601.21726_none_d5f33cb2a606bd7c.manifest
File versionNot applicable
File size706
Date (UTC)12-May-2011
Time (UTC)08:35
File nameAmd64_845f7ee25d3e6e30e8f9a52a8c234d47_31bf3856ad364e35_6.1.7600.20965_none_375e84d4e8d1d2fa.manifest
File versionNot applicable
File size706
Date (UTC)12-May-2011
Time (UTC)08:35
File nameAmd64_microsoft-windows-nfs-clientcore_31bf3856ad364e35_6.1.7600.20965_none_0976b47d75527676.manifest
File versionNot applicable
File size28,376
Date (UTC)12-May-2011
Time (UTC)06:08
File nameAmd64_microsoft-windows-nfs-clientcore_31bf3856ad364e35_6.1.7601.21726_none_0b89517d72578bf5.manifest
File versionNot applicable
File size28,376
Date (UTC)12-May-2011
Time (UTC)07:11
Additional files for all supported IA-64–based versions of Windows Server 2008 R2
File nameIa64_323a2b2fe0b0756c880e8f5893f2e946_31bf3856ad364e35_6.1.7600.20965_none_4ddc80a4af868430.manifest
File versionNot applicable
File size704
Date (UTC)12-May-2011
Time (UTC)08:35
File nameIa64_bcaa365e38c71bb236efeef34b7d0435_31bf3856ad364e35_6.1.7601.21726_none_b97d18e6c0556388.manifest
File versionNot applicable
File size704
Date (UTC)12-May-2011
Time (UTC)08:35
File nameIa64_microsoft-windows-nfs-clientcore_31bf3856ad364e35_6.1.7600.20965_none_ad59bcefbcf30e3c.manifest
File versionNot applicable
File size28,374
Date (UTC)12-May-2011
Time (UTC)06:04
File nameIa64_microsoft-windows-nfs-clientcore_31bf3856ad364e35_6.1.7601.21726_none_af6c59efb9f823bb.manifest
File versionNot applicable
File size28,374
Date (UTC)12-May-2011
Time (UTC)07:10
Właściwości

Identyfikator artykułu: 2532159 — ostatni przegląd: 21.06.2014 — zmiana: 1

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