"Please wait for Local Session Manager" message remains for several minutes when you disconnect from a computer that is running Windows Server 2008 or Windows Server 2008 R2 during the logon process

Symptoms

Consider the following scenario:
  • You try to log on to a computer that is running Windows Server 2008 and that has the Terminal Services role installed. Or you try to log on to a computer that is running Windows Server 2008 R2 and that has the Remote Desktop Services role installed.
  • During the logon process, you disconnect from the server while the "Please wait for Local Session Manager"message is displayed on the logon screen.
In this scenario, the message remains on the screen for several minutes after you disconnect from the server. Additionally, the computer stops responding intermittently when other users try to log on to the computer.

Note The message remains on the screen longer if many users try to disconnect from the server at the same time during the logon process.

Cause

The issue occurs because the remote procedure call service incorrectly handles startup failures of the Tstheme.exe process.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
Additionally, you must have the Remote Desktop Services role installed in Windows Server 2008 R2. Or you must have the Terminal Services role installed in Windows Server 2008.

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

For more information about how to obtain a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to change the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information
Właściwości

Identyfikator artykułu: 2661001 — ostatni przegląd: 10.01.2013 — zmiana: 1

Windows Server 2008 R2 Enterprise, Windows Server 2008 R2 Datacenter, Windows Server 2008 R2 Foundation, Windows Server 2008 R2 Standard, Windows Server 2008 Datacenter, Windows Server 2008 Datacenter without Hyper-V, Windows Server 2008 Enterprise, Windows Server 2008 Enterprise without Hyper-V, Windows Server 2008 Standard, Windows Server 2008 Standard without Hyper-V

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