PowerPoint 2010 not responding, hangs or freezes


This article discusses troubleshooting steps that can help resolve issues when you receive an “Microsoft PowerPoint has stopped working” error, or PowerPoint hangs or freezes when you launch PowerPoint, open a file or save a file.


Problems with PowerPoint hanging, freezing or not responding may occur for one or more of the following reasons:

  • This issue can occur if you have not installed the latest updates.
  • PowerPoint may be in use by another process.
  • A previously installed add-in may be interfering with PowerPoint.
  • You may need to repair your Office 2010 programs.
  • Antivirus software may be outdated, or conflicting with PowerPoint.
  • Advanced Troubleshooting


Follow the provided methods in this article in order. If you have previously tried one of these methods and it did not help, go to another method from this list:
Install the latest updates
Check to make sure PowerPoint is not in use by another process
Investigate possible issues with add-ins
Repair your Office 2010 programs
Check to see if your antivirus software is up-to-date or conflicting with PowerPoint

Advanced Troubleshooting

This section is intended for more advanced computer users. If you are not comfortable with advanced troubleshooting, go to the More Information section.

Perform a Selective Startup to determine if another program is conflicting with PowerPoint
Change the default printer

More Information

If the information in this knowledge base article did not help resolve your issue in PowerPoint 2010, select one of the following options:

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