RRAS Dial-on-Demand Interface Does Not Establish a Connection

This article was previously published under Q321248
This article has been archived. It is offered "as is" and will no longer be updated.
When you are using Microsoft Windows 2000 Service Pack 2 (SP2) with a large number of dial-on-demand (DOD) connections, you may experience intermittent connectivity problems on some of the DOD interfaces. This problem may occur on a server that contains eight or more DOD interfaces. This symptom may occur for both persistent and DOD routes. When the problem occurs and you try to connect the DOD connection, you receive a status of "Connecting", but the connection is never established. You may also receive the following events in the System Event Log:
Event Source:	RemoteAccessEvent Category:	NoneEvent ID:	20125Date:		<date>Time:		<time>User:		N/AComputer:	<computer name>Description:A Demand Dial persistent connection to the remote interface <interface name> failed to be initiated successfully. The following error occurred: The interface is in a disabled state.					
Event Type:	ErrorEvent Source:	SrvEvent Category:	NoneEvent ID:	2000Date:		<date>Time:		<time>User:		N/AComputer:	<computer name>Description:The server's call to a system service failed unexpectedly.					

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:
   Date         Time   Version           Size     File name   -----------------------------------------------------------   23-Jul-2002  19:22  5.0.2195.5873      58,128  Rasman.dll          23-Jul-2002  19:22  5.0.2195.5967     152,848  Rasmans.dll         23-Jul-2002  19:22  5.0.2195.5873      54,032  Rastapi.dll         21-Jun-2002  14:09            3,584  Spmsg.dll           21-Jun-2002  14:10           44,544  Spuninst.exe        13-Jun-2001  02:05  5.0.2195.3727       3,856  Svcpack1.dll        21-Jun-2002  14:10           10,240  Spcustom.dll     				

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Identyfikator artykułu: 321248 — ostatni przegląd: 10/24/2013 11:27:31 — zmiana: 4.6

Microsoft Windows 2000 Server, Microsoft Windows 2000 Advanced Server, Microsoft Windows 2000 Professional Edition

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