This article was previously published under Q322175
This article has been archived. It is offered "as is" and will no longer be updated.
If you try to join a domain during Windows 2000 Setup preinstalled by using Sysprep or a Remote Installation Services (RIS) image, you may receive the following error message:
You have entered an invalid password. Would you like to proceed for now and try joining a domain later?
This error may occur even if you use a valid user name and password to join the domain.
This problem occurs if both of the following are true:
Your Windows 2000 Sysprep image is at Windows 2000 Service Pack 2 (SP2) level or Windows 2000 Service Pack 3 (SP3) level.
TCP/IP was installed in the original operating system installation that was used for the image, but the computer name was different from the name that is being used during Setup.
With TCP/IP preinstalled, Kerberos is used for authentication during the process of joining the domain. Incorrect code in Kerberos causes the computer name to be substituted for the user name that is supplied for authentication. Restarting the computer avoids the incorrect code because the computer name is already set and is not changed.
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later: