This article was previously published under Q328417
This article has been archived. It is offered "as is" and will no longer be updated.
After you change your logon password from a Macintosh client, you may be unable log on to a Windows 2000 Server-based computer that is running Services for Macintosh from a different Macintosh client.
However, you can log on successfully from a Windows-based client by using the new password. Additionally, if you change your password from a Windows-based client, you can log on successfully from the Macintosh client.
This problem may occur if you change your password from a Macintosh client that uses the Apple User Authentication Module (UAM), and then you try log on to the Windows 2000 Server-based computer from a Macintosh client that uses the Microsoft UAM.
In this scenario, the NT hash is not updated correctly in the Security Account Manager (SAM) database when you change your password from a Macintosh client that uses the Apple UAM.
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name------------------------------------------------------09-Sep-2002 21:17 5.0.2195.6604 154,160 Sfmsrv.sys15-Jan-2003 16:59 5.0.2195.6655 77,584 Sfmsvc.exe
To work around this problem, install and use the Microsoft UAM on the Macintosh client. For additional information about how to do so, click the following article number to view the article in the Microsoft Knowledge Base:
101747 How to Install Microsoft Authentication on a Macintosh
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
Microsoft Windows 2000 Server SP1, Microsoft Windows 2000 Server SP2, Microsoft Windows 2000 Service Pack 3, Microsoft Windows 2000 Advanced Server SP1, Microsoft Windows 2000 Advanced Server SP2, Microsoft Windows 2000 Advanced Server SP3, Microsoft Windows 2000 Professional SP1, Microsoft Windows 2000 Professional SP2, Microsoft Windows 2000 Service Pack 3