This article was previously published under Q329938
This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms Exchange 2003 Setup on a cluster node that is running Windows 2000 with Kerberos Authentication enabled has a prerequisite that will prevent Setup from continuing unless you first:
Intall the hotfix that this article provides.
Install Windows 2000 Service Pack 4.
When you increase diagnostic logging on the server, you may receive the following event message in the Security log of the Event Viewer:
Event type: Failure Audit Event source: Security Category: Logon/Logoff Event ID: 537 Date: date Time: time User: NT AUTHORITY\SYSTEM Computer: computername Description:
Logon Failure: Reason: An unexpected error occurred during logon User Name: Domain: Logon Type: 3 Logon Process: Kerberos Authentication Package: Kerberos Workstation Name: -
This behavior occurs because Kerberos authentication is turned on. As a result, an authentication issue occurs between Internet Information Services (IIS) 5.0 and the Exchange virtual server's IIS resources.
The W3Svc.exe service is not cluster-aware. As a result, it supplies a non-null credential to obtain a credentials handle. This is incorrect in this case, because the server cluster's credentials are stored in the logon session. When the W3Svc.exe service supplies an explicit credential, the cluster's credentials cannot be used.
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
The following file is available for download from the Microsoft Download Center: Download the Windows2000-KB329938-x86-ENU.exe package now.For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.