Cannot restore backup media that is created by a backup operator

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SYMPTOMS
If you use Ntbackup.exe to back up data to a new tape while you are logged on with a user account that is a member of the Backup Operators group and the Users group, the tape cannot be restored. When you try to restore the tape, you receive the following error message:
This set cannot be catalogued because the media containing the set data is missing.
CAUSE
By default, members of the Backup Operators group do not have Control permissions for the library object in Windows 2000. Ntbackup.exe requires this permission. If the Backup Operators group does not have Control permissions and if a member of the Backup Operators group performs a backup operation, the backup media is incomplete.
WORKAROUND
To work around this issue, assign Control permissions to the Backup Operators group. To do so, follow these steps:
  1. Right-click My Computer, and then click Manage.
  2. In the left pane, expand Storage, and then expand Removable Storage.
  3. Right-click the backup device that you want to use, and then click Properties.
  4. Click the Security tab.
  5. In the Name list, click Backup Operators.
  6. In the Permissions list, click to select the Allow check box that is next to Control.
  7. Click OK.
RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size       File name   ----------------------------------------------------------   03-Jan-2003  01:54  5.0.2195.6161  1,162,512  Ntbackup.exe 

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
Właściwości

Identyfikator artykułu: 811621 — ostatni przegląd: 02/27/2014 21:16:17 — zmiana: 2.6

  • Microsoft Windows 2000 Advanced Server SP3
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Service Pack 3
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Service Pack 3
  • Microsoft Windows 2000 Professional SP2
  • Microsoft Windows 2000 Professional SP1
  • kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kboswin2000fix kbwin2ksp4fix kbwin2000sp3fix kbfix kbbug KB811621
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