The system sends a notification about a workflow instance to a user who is not engaged in the workflow instance unexpectedly in Microsoft Dynamics AX 2009 Service Pack 1

This article applies to Microsoft Dynamics AX for all regions.

Symptoms

Consider the following scenario in Microsoft Dynamics AX 2009 Service Pack 1 (SP1):

  • You configure a workflow for purchase requisition approval that sends notification for the change request.

  • A user submits a purchase requisition to the workflow.

  • A second user submits another purchase requisition to the workflow. Additionally, the first user is not engaged in the second workflow instance.

  • A third user creates a change request for the second purchase requisition to the second user.

In this scenario, the system sends a notification about the second workflow instance to the first user unexpectedly.

Cause

This problem occurs because the system sends notification to all users who use the same Workflowelementtable record. Therefore, all users who use the purchase requisition workflow template will receive the notification because they use the same Workflowelementtable record.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:

  1. Review the changes that are documented in the .xpo file.

  2. Apply these changes in a test environment before you apply the hotfix in a production environment.



For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2009 Service Pack 1 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply this hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Axupdate.exe

Not applicable

61,288

13-Mar-2012

05:31

x86

Kb2688851.xpo

Not applicable

5,668

13-Mar-2012

05:27

Not applicable

Metadata.xml

Not applicable

72

13-Mar-2012

05:27

Not applicable

Kb2688851.xpo

Not applicable

5,670

13-Mar-2012

05:27

Not applicable

Metadata.xml

Not applicable

72

13-Mar-2012

05:27

Not applicable

Kb2688851.xpo

Not applicable

5,662

13-Mar-2012

05:27

Not applicable

Metadata.xml

Not applicable

72

13-Mar-2012

05:27

Not applicable

Kb2688851.xpo

Not applicable

5,616

13-Mar-2012

05:27

Not applicable

Metadata.xml

Not applicable

72

13-Mar-2012

05:27

Not applicable

Kb2688851.xpo

Not applicable

5,662

13-Mar-2012

05:27

Not applicable

Metadata.xml

Not applicable

72

13-Mar-2012

05:27

Not applicable

Axsetupsp.exe

5.0.1100.45

1,636,200

13-Mar-2012

05:34

x86

Cabextractor.dll

Not applicable

18,800

13-Mar-2012

05:34

x86

Microsoft.dynamics.setup.reportingservices.dll

5.0.1100.9

150,440

15-Nov-2011

18:50

x86

Axsetupsp.resources.dll

5.0.1100.40

538,488

13-Mar-2012

05:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

17,336

15-Nov-2011

18:50

x86

Axsetupsp.resources.dll

5.0.1100.40

534,392

13-Mar-2012

05:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

15-Nov-2011

18:50

x86

Axsetupsp.resources.dll

5.0.1100.40

530,296

13-Mar-2012

05:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

15-Nov-2011

18:50

x86

Axsetupsp.resources.dll

5.0.1100.40

534,392

13-Mar-2012

05:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

15-Nov-2011

18:50

x86

Axsetupsp.resources.dll

5.0.1100.40

534,392

13-Mar-2012

05:32

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

15-Nov-2011

18:50

x86

Axsetupsp.resources.dll

5.0.1100.40

530,296

13-Mar-2012

05:31

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

15-Nov-2011

18:50

x86

Axsetupsp.resources.dll

5.0.1100.40

530,296

13-Mar-2012

05:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

15-Nov-2011

18:50

x86

Axsetupsp.resources.dll

5.0.1100.40

538,488

13-Mar-2012

05:32

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

15-Nov-2011

18:50

x86

Axsetupsp.resources.dll

5.0.1100.40

538,488

13-Mar-2012

05:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1500.1212

16,320

15-Nov-2011

18:50

x86

Axsetupsp.resources.dll

5.0.1100.40

534,392

13-Mar-2012

05:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

15-Nov-2011

18:50

x86

Axsetupsp.resources.dll

5.0.1100.40

530,296

13-Mar-2012

05:31

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

15-Nov-2011

18:50

x86

Axsetupsp.resources.dll

5.0.1100.40

530,296

13-Mar-2012

05:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

15-Nov-2011

18:50

x86

Axsetupsp.resources.dll

5.0.1100.40

542,584

13-Mar-2012

05:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

17,848

15-Nov-2011

18:50

x86

Axsetupsp.resources.dll

5.0.1100.40

530,296

13-Mar-2012

05:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

15-Nov-2011

18:50

x86

Axsetupsp.resources.dll

5.0.1100.40

534,392

13-Mar-2012

05:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

15-Nov-2011

18:50

x86

Axsetupsp.resources.dll

5.0.1100.40

530,296

13-Mar-2012

05:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

15-Nov-2011

18:50

x86

Axsetupsp.resources.dll

5.0.1100.40

530,296

13-Mar-2012

05:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

15-Nov-2011

18:50

x86

Axsetupsp.resources.dll

5.0.1100.40

534,392

13-Mar-2012

05:32

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

15-Nov-2011

18:50

x86

Axsetupsp.resources.dll

5.0.1100.40

534,392

13-Mar-2012

05:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

15-Nov-2011

18:50

x86

Axsetupsp.resources.dll

5.0.1100.40

546,680

13-Mar-2012

05:32

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

18,872

15-Nov-2011

18:50

x86

Axsetupsp.resources.dll

5.0.1100.40

530,296

13-Mar-2012

05:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

15-Nov-2011

18:50

x86

Axsetupsp.resources.dll

5.0.1100.40

558,968

13-Mar-2012

05:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

20,408

15-Nov-2011

18:50

x86

Axsetupsp.resources.dll

5.0.1100.40

530,296

13-Mar-2012

05:31

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

15-Nov-2011

18:50

x86

Axsetupsp.resources.dll

5.0.1100.40

526,200

13-Mar-2012

05:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

15,800

15-Nov-2011

18:50

x86

Cabextractor.dll

Not applicable

22,384

13-Mar-2012

05:31

x64

Objects that are affected

This hotfix affects the following object:

  • \Classes\sysworkfloweventdispatcher\resolveparticipant

Validation of the application hotfix installation

To validate the installation of the application hotfix, open the SysHotfixManifest class in the Application Object Tree (AOT). Then, verify that there is a method whose name includes the Knowledge Base (KB) article number of the installed hotfix. Additionally, you can cross-check the affected objects by comparing the KBXXXXXX.txt file against the objects in the AOT. By doing this, you can make sure that the objects are changed correctly in the SYP layer or in the GLP layer.

Note The XXXXXX placeholder represents the KB article number of the installed hotfix.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

974255 Impact Analysis feature for Dynamics AX 2009

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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