Note This issue occurs when you try to install Windows 7, Windows Server 2008 R2, Windows 8, or Windows Server 2012.
Windows 7 or Windows Server 2008 R2
A required CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert it now.
Note: If the Windows installation media is in the CD/DVD drive, you can safely remove it for this step
Windows 8 or Windows Server 2012
A media driver your computer needs is missing. This could be a DVD, USB, or Hard disk driver. If you have a CD, DVD, or USB flash drive with the driver on it, please insert it now.
Note: If the installation media for Windows in the DVD drive or on a USB drive, you can safely remove it for this step.
- The installation DVD is removed during the setup process.
- A low-quality DVD was used to create the installation DVD.
- The speed at which the installation DVD was burned was too fast.
- The DVD drive cannot read the media.
- The ISO file is corrupted.
- Burn the installation DVD at a slower speed.
- Use a better quality DVD to create the installation DVD.
- Update the BIOS firmware for your DVD drive.
- Use the Windows 7 USB/DVD Download tool to create a bootable USB flash drive, and then use the USB flash drive to install Windows.
- Run the DVD on a different computer to determine whether the DVD works correctly.
- Test your DVD drive by using an official Windows installation DVD.
- Attach the ISO file to a virtual machine to check whether it is corrupted.
To compare the SHA1 values for the ISO file that you downloaded, follow these steps:
- Install the Microsoft File Checksum Integrity Verifier tool. To download the tool, go to the following Microsoft Download Center website:
- At a command prompt, type the following command, and then press Enter:Fciv.exe <File name>.iso -sha1
- Verify that the SHA1 value matches the SHA1 value that is listed on the MSDN Subscriber Downloads website.
For example, the following information is displayed for the ISO file for Windows 7 Enterprise with Service Pack 1 (x64) on the MSDN Subscriber Downloads website:
File Name: en_windows_7_enterprise_with_sp1_x64_dvd_u_677651.iso
The following information is displayed when you run the command for the ISO file for Windows 7 with Service Pack 1 (x64):
Command: fciv.exe en_windows_7_enterprise_with_sp1_x64_dvd_u_677651.iso -sha1
ID do Artigo: 2755139 - Última Revisão: 13 de mar de 2014 - Revisão: 1