Internet Explorer 11 WebOC application freezes because of memory leak in Windows

This article describes an issue in which Internet Explorer 11 Web Object Control (WebOC) application freezes in Windows 10, Windows 8.1, Windows Server 2012 R2, Windows Server 2012, Windows 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1. A hotfix is available to resolve this issue. Before you install this hotfix, check out the Prerequisites section.

Symptoms

When a page is loading in a WebOC control, a memory leak may occur. Eventually, the WebOC application freezes.

Resolution

Method 1: Windows Update

This update for Windows 10 is available through Windows Update and will be downloaded and installed automatically.

Method 2: Microsoft Update Catalog

To get the stand-alone package for this update, go to the Microsoft Update Catalog website.



Method 3: Hotfix

Hotfix information

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.


A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Windows 7 Service Pack 1 or Windows Server 2008 R2 Service Pack 1

To apply this hotfix, you must have Service Pack 1 installed on Windows 7 or Windows Server 2008 R2.

Additionally, you must first install the following update, and then restart the computer: Windows 8.1 or Windows Server 2012 R2

To apply this hotfix, you must first install the following updates, and then restart the computer:

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.
Propriedades

ID do Artigo: 3082849 - Última Revisão: 8 de set de 2015 - Revisão: 1

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