Contact us to get help with hardware and software issues, or ask questions about your extended warranty service plans.
Before you contact us
The Surface Diagnostic Toolkit for Business is a way for customers to resolve Windows Update and software issues, as well as help to diagnose hardware problems on Surface devices.
If you are still having a problem, contact us:
For businesses, government or educational institutions
For Microsoft Premier Customers
- Submit an incident with Microsoft Premier Online (fees may apply*)
*Customers opening incidents for hardware issues will not be charged unless the issue is determined to be outside of warranty coverage.