You Cannot Start the Component Services Snap-in and Event IDs 59 and 36 Are Logged

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Symptoms

You may experience the following issues on a Microsoft Windows 2000-based computer that is running Internet Information Services (IIS) 5.0:
  • You cannot start the Component Services snap-in.

    -and-
  • Users cannot connect to Active Server Pages (ASP) pages that are located on the Web server.

    -and-
  • Events similar to the following are logged to the System Event Log:

Cause

This issue may occur if Component Services is not installed correctly.

Resolution

To troubleshoot and resolve this issue:

Method 1: Restart IIS

To restart Internet Information Services 5.0:
  1. Click Start, point to
    Programs, point to Administrative Tools, and then click Internet Services Manager.
  2. In the console tree, right-click *ServerName, where *ServerName is the name of the server, and then click Restart IIS.
  3. In the What do you want IIS to do? box, click Restart Internet Services on
    ServerName
    , and then click
    OK.
If restarting IIS does not resolve the issue, follow the steps in Method 2 to reinstall Component Services.

Method 2: Reinstall Component Services

To reinstall Component Services:
  1. Delete the %SystemRoot%\System32\~clbcatq.dll file (if it is present on your hard disk). To do so:
    1. Start Windows Explorer, and then locate the %SystemRoot%\System32 folder.
    2. Locate and right-click the ~clbcatq.dll file, and then click Delete.
    3. Click Yes when you are prompted to confirm the deletion.
    4. Quit Windows Explorer.
  2. Reinstall Component Services. To do so:
    1. Click Start, point to
      Settings, and then click Control Panel.
    2. Double-click Add/Remove Programs.
    3. Click Add/Remove Windows Components. The Windows Components Wizard starts.
    4. Click Next, and then click
      Finish.
    5. Click Close.
  3. Open the Component Services snap-in to verify that Component Services is installed correctly.

    Note After Component Services is installed successfully, make sure that the identity setting of IIS Out-of-Process Pooled Applications in Component Services is
    IWAM_ComputerName. To do so:
    1. Open the Component Service snap-in.
    2. Expand Component Services, expand
      Computers, expand My Computer, click
      COM+ Applications, right-click IIS Out-Of-Process Pooled Applications, and then click
      Properties.
    3. Click the Identity tab.
    4. In the Account box, click This user, and then verify that
      IWAM_ComputerName is displayed in the User box. If it is not displayed, click
      Browse, click
      IWAM_ComputerName in the
      Select User or Group dialog box that appears, and then click
      OK.

More Information

Windows 2000 Setup creates a file named ~clbcatq.dll in the %SystemRoot%\System32 folder. Windows 2000 uses ~clbcatq.dll to determine whether or not to permit access to the COM+ catalog. If the ~clbcatq.dll file is present after Setup is complete, Component Services is not installed correctly. Therefore, you cannot use the Component Services snap-in to administer the COM+ catalog, and ASP pages and Internet Server Application Programming Interface (ISAPI) .dll files do not run correctly.

If Component Services is installed correctly, the ~clbcatq.dll is deleted from the hard disk after Setup is complete.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
246499 PRB: COM+ Setup Problems While Upgrading to Windows 2000
Propriedades

ID do Artigo: 812485 - Última Revisão: 20 de jun de 2014 - Revisão: 1

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