You may not be able to paste an item in an Office 2003 program after you connect to a Windows Server 2003-based server that is running Terminal Server

Symptoms

When you connect to a Microsoft Windows Server 2003-based server that is running Terminal Server or Remote Desktop for Administration, and you then copy an item and paste it in a Microsoft Office 2003 program, the item is not pasted successfully, and you may receive the following error message:
Cannot empty clipboard

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit editions    Date         Time   Version        Size    File name  
------------------------------------------------------
03-May-2004 23:50 5.2.3790.169 54,272 Rdpclip.exe
Windows Server 2003, 64-Bit Enterprise Edition
Date Time Version Size File name ------------------------------------------------------ 03-May-2004 23:51 5.2.3790.169 159,232 Rdpclip.exe

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Propriedades

ID do Artigo: 840872 - Última Revisão: 29 de mai de 2008 - Revisão: 1

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