Event ID 2012 is logged when you try to access files on a Server Message Block (SMB) file share that resides on a Windows 2000 SP4-based computer

Symptoms

Consider the following scenario. You try to access files on a Server Message Block (SMB) file share. This file share resides on a Microsoft Windows 2000 Service Pack 4-based computer that has security update 885250 installed.For more information about security update 885250, click the following article number to view the article in the Microsoft Knowledge Base:

885250 MS05-011: Vulnerability in server message block could allow remote code execution

In this scenario, you receive an error message that is similar to one of the following:
Error 6
ERROR_INVALID_HANDLE
Invalid File Handle
Error 3
ERROR_PATH_NOT_FOUND
The system cannot find the path specified
Additionally, the following event is logged in the System log on the file share:
Event Type: Error Event Source: Srv Event Category: None Event ID: 2012 Description: The server has encountered a network error. 

Cause

This problem occurs if one of the following conditions is true:
  • The network adapter drivers on the Windows 2000 Service Pack 4-based computer are outdated or otherwise incompatible.
  • The network adapter on either the file share or the Windows client is not working correctly.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this hotfix requires Windows 2000 Service Pack 4.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Mrxsmb.sys5.0.2195.7065413,23219-Aug-200513:49x86
Rdbss.sys5.0.2195.7061170,80019-Jul-200505:42x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

325487 How to troubleshoot network connectivity problems

Propriedades

ID do Artigo: 907546 - Última Revisão: 9 de out de 2011 - Revisão: 1

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