Event ID: 20 may be logged frequently on a Windows Server 2003-based computer when you print to a shared network printer

Symptoms

When you print to a shared network printer, the following event may be logged frequently in the System event log of a computer that is running Microsoft Windows Server 2003:You may also experience excessive bandwidth consumption.

Cause

This problem may occur if the drivers for a shared printer are not installed on the client computer. The Windows Spooler service copies the drivers to the client computer and logs this event as an informational message.

You experience this problem even if no printer driver was added or updated on the client computer.

Resolution

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must install Windows Server 2003 Service Pack 1 before you install this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, Itanium-based versions

File nameFile versionFile sizeDateTimePlatform
Localspl.dll5.2.3790.2579968,19230-Nov-200501:53IA-64

Windows Server 2003, x64-based versions

File nameFile versionFile sizeDateTimePlatform
Localspl.dll5.2.3790.2579750,08030-Nov-200501:53x64

Windows Server 2003, x86-based versions

File nameFile versionFile sizeDateTimePlatform
Localspl.dll5.2.3790.2579348,67230-Nov-200503:28x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Propriedades

ID do Artigo: 911713 - Última Revisão: 9 de out de 2011 - Revisão: 1

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