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If your Surface turns on and you see a Recovery screen, do the following steps.

A blue screen with the title "Recovery" and a message that your device needs to be repaired.

These steps work for all Windows devices.

Solution 1: Get to the Windows Recovery Environment

  1. Turn off your device and try to boot up.

  2. Try to boot up again. After two failed boot attempts, the device should automatically enter the Windows Recovery Environment (WinRE).

    Note: For more info about how to shut down your device, see Force a shutdown and restart your Surface.

Solution 2: Go to the command prompt

  1. From the Choose option menu, select Troubleshoot Advanced options > Command Prompt.

  2. If prompted, enter the BitLocker recovery key, and then enter the following commands at the prompt:

    • CMD> bootrec /scanos

    • CMD> bootrec /rebuildbcd

    • CMD> bootrec /fixmbr

    • CMD> bootrec /fixboot

  3. Check whether Windows starts:

    • If Windows starts: Install the latest Surface and Windows updates to help prevent future problems. For more info, see Download drivers and firmware for Surface.

    • If Windows doesn’t start: Go to Solution 3.

Solution 3: Reset your Surface using a USB recovery drive

  1. Start your Surface by using a USB recovery drive. Insert the USB recovery drive into the USB port on your Surface, and then press and hold the volume-down button while you press and release the power button.

  2. When the Surface logo appears, release the volume-down button. For more info, see Creating and using a USB recovery drive for Surface.

  3. Check whether Windows starts.

Still having issues?

If these steps don't resolve the problem, you can submit a service order to Microsoft to access available repair or replacement options. Go to Device Service and Repair, register, and then select your Surface to start a service order.

Device Service & Repair button

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