"Windows cannot print due to a problem with the current printer setup" error message when you print slides to a large size in PowerPoint 2010

Symptoms

Assume that you have some slides in Microsoft PowerPoint 2010 that you want to print to a large size (for example, poster size). However, when you send the slides to a plotter or a printer, you receive the following error message:
Windows cannot print due to a problem with the current printer setup. Try one or more of the following:
*Check the printer by printing a test page from Windows
*Make sure the printer is turned on and online
*Reinstall the printer driver

Resolution

To resolve this issue, apply the following hotfix package:
2760388 Description of the Office 2010 hotfix package (Gfx-x-none.msp): October 30, 2012

Registry key information

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
After you install the hotfix package, to have us enable the hotfix for you, go to the "Fix it for me" section. If you prefer to enable the hotfix yourself, go to the "Let me fix it myself" section.


Fix it for me

To enable the hotfix automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

For Windows 8


For Windows 7, Windows Vista, Windows XP, Windows Server 2008 or Windows Server 2003


Notes
Let me fix it myself

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Propriedades

ID do Artigo: 2687602 - Última Revisão: 19/03/2013 - Revisão: 1

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