Note If you do not know where the .pst file is located, follow the steps in How to locate, move, or back up your .pst file.
Note The Inbox Repair Tool cannot repair every problem that is detected. In some cases, items may not be recovered if they were permanently deleted or corrupted beyond repair.
To start, create a new Personal Folders (.pst) file entry in your profile. Then, you can move the recovered items to your new Personal Folders (.pst) file.
- Start Outlook. If you use multiple profiles in Outlook, make sure that you select the profile that contains the Personal Folders (.pst) file that you tried to repair.
- Press CTRL+6 to turn on Folder List view.
- In your Folder List, you should see the following recovered folders:
Note These recovered folders are usually empty because this is a rebuilt .pst file. You should also see a folder named Lost and Found. This folder contains folders and items that the Inbox Repair Tool recovered. Unfortunately, items that are missing from the Lost and Found folder may be beyond repair.
Recovered Personal Folders
- Create a new Personal Folder (.pst) file in your profile. The steps may be different, depending on which version of Outlook you are running.
Outlook 2010 and Outlook 2013
- Click on the File tab on the ribbon, and then click the Info tab on the menu.
- Click the Account Settings button, and then click Account Settings again.
- Click the Data Files tab.
- Click Add to open the Create or Open Outlook Data File dialog box.
- Enter a file name for your new Outlook Data (.pst) file, and then click OK.
- You should have a new Outlook Data (.pst) file in your profile.
- Drag the recovered items from the Lost and Found folder to your new Personal Folders (.pst) file.
- When you have finished moving all items, you can remove the Recovered Personal Folders (.pst) file from your profile. This includes the Lost and Found folder.
- If you are satisfied with the information that you recovered, you are finished. However, if you want to try to recover additional information, go to "Recover repaired items from the backup file."
The Inbox Repair tool is automatically installed with all English-language Microsoft Outlook installation options depending on your operating system. Learn more about the Inbox Repair tool .
When you run Inbox Repair Tool, the option to create a backup of the original Personal Folders (.pst) file is automatically selected. This option creates a file on your hard disk that is named "File name.bak" (without quotation marks). This file is a copy of the original File name.pst file with a different extension. If you think that you are still missing items after following the steps in the previous section, you can try to recover additional information from this backup file by following these steps:
Locate the .bak file. It is located in the folder of your original Personal Folders (.pst) file.
- Locate the .bak file. It is located in the folder of your original Personal Folders (.pst) file.
- Make a copy of the .bak file and give the file a new name with a .pst extension. For example, name the file "New name.pst" (without quotation marks).
- Import the New name.pst file that you created in the previous step by using the Import and Export Wizard in Outlook. To do this, follow these steps:
- On the File menu, click
Import and Export.
Note On Outlook 2010, click the File tab on the Ribbon, click Open, and then click Import.
- Click Import from another program or file, and then click Next.
- Click to select Personal Folder File (.pst), and then click Next.
- Under File to import, click
Browse, and then double-click your Newname.pst file.
- Under Options, click Do not import duplicates, and then click Next.
- Under Select the folder to import from, click to select the Personal Folders (.pst) file, and then click to select Include subfolders.
- Click to select Import folders into the same folder in, and then select your new Personal Folders (.pst).
- Click Finish.
- On the File menu, click
ID do Artigo: 272227 - Última Revisão: 08/01/2017 - Revisão: 1