"0x00000024" Stop error when a third-party application unmounts a corrupted storage volume on a Windows Server 2008 SP2-based storage server

Symptoms

Consider the following scenario:
  • You have a Windows Server 2008 Service Pack 2 (SP2)-based storage server that has multiple storage volumes.
  • You have a third-party application that handles all mount and unmount processes for the storage volumes.
  • The application unmounts a corrupted storage volume on the server.
In this scenario, the server crashes. Additionally, you receive a Stop error message that resembles the following:

Stop 0x00000024 (Parameter1, Parameter2, Parameter3, Parameter4)

Notes
  • This Stop error describes a NTFS_FILE_SYSTEM issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer and on the issue type.
  • Not all "Stop 0x00000024" errors are caused by this issue.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 Service Pack 2 (SP2).

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information
Propriedades

ID do Artigo: 2792165 - Última Revisão: 13/02/2013 - Revisão: 1

Comentários