You don't have an option to switch Office 365 plans

PROBLEM

On the following pages of the Office 365 Admin Center, you see no option to change Office 365 plans:
  • Subscriptions page
  • Subscription details page
  • Purchase services page

CAUSE

This issue may occur if one of the following conditions is true:
  • You have a subscription that doesn't let you switch plans.
  • You have more than one subscription.
  • Service health issues are preventing you from switching plans.
  • You have a trial or prepaid subscription.

SOLUTION

To resolve this issue, use one or more of the following methods, as appropriate for your situation.

Scenario: You have a subscription that doesn't let you switch plans

Check whether you have a subscription that lets you switch plans. You can't switch plans if you have Office 365 pre-upgrade.

The following table lists the paths of plans that you can move to and from.
Current subscription Upgrade subscription (destination)
Office 365 Education A1 for Students Office 365 Education A2 for Students or Office 365 Education A3 for Students
Office 365 Education A1 for FacultyOffice 365 Education A2 for Faculty or Office 365 Education A3 for Faculty
Office 365 Education A2 for StudentsOffice 365 Education A3 for Students
Office 365 Education A2 for FacultyOffice 365 Education A3 for Faculty
Exchange Online Plan 1 *Office 365 Enterprise E1, E3, E4
Exchange Online Plan 2*Office 365 Enterprise E3, E4
Exchange KioskOffice 365 E1, E3, E4, K1, Exchange Online (EXO) Plan 1 or 2
Lync Plan 1*Office 365 Enterprise E1, E3, E4
Lync Plan 2*Office 365 Enterprise E1, E3, E4
Lync Plan 3*Office 365 Enterprise E4
Office 365 Plan P1 or O365 Small BusinessOffice 365 Small Business Premium
Office 365 Enterprise K1*Office 365 Enterprise E1, E3, E4, K2
Office 365 Enterprise K2*Office 365 Enterprise E1, E3, E4
Office 365 Enterprise E1*Office 365 Enterprise E3, E4
Office 365 Enterprise E2*Office 365 Enterprise E3, E4
Office 365 Enterprise E3*Office 365 Enterprise E4
Office Online with SharePoint Plan 1Office 365 Enterprise E1, E3, E4
Office Online with SharePoint Plan 2Office 365 Enterprise E3, E4
SharePoint Plan 1*Office 365 Enterprise E1, E3, E4
SharePoint Plan 2*Office 365 Enterprise E3, E4
SharePoint KioskOffice 365 E1, E3, E4, K1, SharePoint Plan 1 or 2
If your path isn't listed in the table, contact Office 365 Support to determine what your other options are.

Scenario: You have more than one subscription

If you have more than one subscription within the same service family, you may have to cancel your other subscriptions. For example, if you have Office 365 Small Business and Office 365 Small Business Premium, you can't switch plans.

Scenario: Service health issues are preventing you from switching plans

Your service may be experiencing issues that have to be resolved before you can switch plans. Review the status of your service in the "Current service health" section of the Support overview page. To do this, use one of the following methods:
  • If you have a subscription from the Office 365 Enterprise or Office 365 Midsize Business family, click Admin, select Office 365, and then select Support.
  • If you have a subscription from the Office 365 Small Business family, click Admin, and then select Get help and online support.

Scenario: You have a trial or prepaid subscription

You can't switch plans if you have a trial subscription or a prepaid subscription.

MORE INFORMATION

For more information about changing Office 365 plans, see Can I change my Office 365 plan or subscription?

Still need help? Go to Microsoft Community.
Propriedades

ID do Artigo: 2867350 - Última Revisão: 20/12/2016 - Revisão: 1

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