"Unknown error" or "clock error" when you activate Outlook 2016 for Mac

Symptoms

When you are activating Microsoft Outlook 2016 for Mac, you may receive one of the following error messages: 

An unknown error has occurred, the error code is: -805240834

An unknown error has occurred, the error code is: 0

Clock error: The system clock is inaccurate, please set it to current local time.


Resolution

To resolve this issue automatically, run the script from the following TechNet website: 

Script disclaimer
To resolve this issue manually, follow these steps:
  1. Exit all open Microsoft Office applications. This includes Outlook and Microsoft OneNote.
  2. On the menu bar, click Go, select Utilities, and then double-click Terminal.
  3. Type the following text, and then press Enter in the Terminal Window:

    killall "Office365ServiceV2"
    Note If you receive the message "No matching processes belonging to you were found," the Office365ServiceV2 service is not running. Go to the next step.
  4. In Terminal, type the following text, and then press Enter:
    cd ~/Library/Group\ Containers/UBF8T346G9.Office
  5. In Terminal, type the following text, and then press Enter:
    ls -a | perl -n -e 'print if m/^[e|c]\w/' | xargs rm
  6. Open Outlook or OneNote, and verify that you can sign in and activate successfully.
Propriedades

ID do Artigo: 3025946 - Última Revisão: 11/08/2015 - Revisão: 1

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