User contacts intermittently display an "Updating" status in Lync or Skype for Business

Symptoms

On a computer that's running Windows 8.1 or Windows Server 2012 R2, Lync 2013 or Skype for Business 2015 users are intermittently unable to see the presence status of their contacts. Instead of seeing the correct contact status, the Updating status is displayed for most of their contacts. However when the user double-clicks a contact, a chat session is initiated when the contact is signed in.

Cause

This problem occurs because of a known issue in the Secure Sockets Layer (SSL) fallback that may cause connections to fail when SSL Version 3 is disabled.

Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update in Windows 8.1 or Windows Server 2012 R2, you must first have update 2919355 installed.

Restart requirement

You have to restart the computer after you apply this hotfix. 

Hotfix replacement information

This hotfix does not replace any previously released hotfix.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.
Propriedades

ID do Artigo: 3051410 - Última Revisão: 06/09/2016 - Revisão: 1

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