Computer freezes when WFP leaks nonpaged pool memory in Windows Server 2012 R2 or Windows Server 2012

This article describes an issue in Windows Filtering Platform (WFP) in Windows Server 2012 R2 or Windows Server 2012. A hotfix is available to fix this issue. The hotfix has a prerequisite.

Symptoms

When this issue occurs, you can't access resources reliably, and the computer freezes when the memory is used up. 

Resolution

To resolve this issue, we have released a hotfix. Even though this issue has been observed only in Windows Server 2012 R2 or Windows Server 2012, the hotfix also applies to Windows 8.1, Windows RT 8.1, and Windows 8.

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix in Windows 8.1 or Windows Server 2012 R2, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.
Propriedades

ID do Artigo: 3077354 - Última Revisão: 13/10/2015 - Revisão: 1

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