Microsoft Band won’t charge

 

If you’re having problems charging your Microsoft Band, try these solutions.



 Before you begin


Check the power source


Make sure your Microsoft Band’s USB charging cable is connected to a USB port (USB 2.0 or greater) that can supply power. Powered USB ports include those on your computer and those on USB hubs or adapters connected to a power source.

  • Most USB hubs don’t supply power and won’t charge your Band.
  • On desktop PCs, powered USB ports are often on the back of the PC.
  • AC adapters, like those that power your phone, are generally sufficient to power your Band.
  • Try charging something else, such as your phone, from the USB port to make sure the port is working properly.

Attach the charging cable to your Band


If your Band is unresponsive, it may be in two-button recovery mode. When your Band is in two-button recovery mode, it will be unresponsive to all interactions, even if it’s fully charged. You can exit two-button recovery mode simply by attaching the charging cable to your Band. This automatically wakes your Band from two-button recovery.

Clean the charging port and charging connector


Make sure the charging port on your Band and the magnetic charging connector on the USB charging cable are clean and dry. You can wipe off sweat, dust, or grime with a clean, dry cloth or towel, but in some instances your Band may require additional cleaning. To remove tarnish or built-up grime on the gold contacts, follow these steps:


Gold contact points on the Microsoft Band

Cleaning the charging port on your Band


Step 1: Moisten a clean cotton swab with isopropyl alcohol.
Use only enough alcohol to moisten the swab—do not soak the swab.
Step 2: Scrub the seven gold contact points on the underside of the Band’s face. Try to avoid the silver plate surrounding the contacts as much as possible.
Important
Scrub only the contact points. Using isopropyl alcohol on other parts may damage your Band. Particularly avoid any contact with plastic or paint.
Step 3: Continue scrubbing the contact points with clean, alcohol-moistened swabs until the swabs no longer pick up any debris and the contact points are shiny.

Cleaning the USB charging connector


Step 1: Unplug the USB charging cable from your PC or AC adapter, if it’s connected.
Step 2: Using a clean cotton swab moistened with isopropyl alcohol, gently wipe down on the gold contact points on the charging connector.
Important
Wipe the contact points gently. Applying too much pressure may bend or otherwise damage them.
Step 3: Continue wiping the contact points with swabs until the swabs no longer pick up any debris and the contact points are shiny.

For more info, see Clean and care for your Microsoft Band.

Try charging again


When the contact points are clean and shiny, try charging your Band again. If it still doesn’t charge, try Solution 1.


 Solution 1: Check the battery status on your band


While it’s charging, your Band should show the current percentage of battery power remaining, and as your Band charges that percentage should increase. Here’s how to check:

Step 1: Connect the magnetic charging connector on the USB charging cable to the charging port on your Band, and plug the USB end of the cable into a powered USB port or an AC adapter.
Step 2: Press the power button to see your Band’s current charging status. (The time, date, and battery status display against a dark background.)
  • If your battery was completely depleted, you might have to reset your Band’s date and time manually.
  • If you see Battery charging

    Battery charging icon
    and the percent charge increases over 15 minutes or more, the Band is charging correctly.

    Charging in Watch Mode
  • If you don't see Battery charging
    Battery charging icon
    or if the amount of charge doesn’t increase over time, go to Contact Us to replace your Band and charging cable.

Solution 2: Restart your Band



Step 1: Press and hold both the power button and the action button on your Band for 20 seconds, and then release both buttons.
Step 2: Attach the USB charging cable to your Band, plug the USB end of the cable into a USB power source, and press the power button.
  • If the screen turns on, let your Band fully charge before removing the charging connector.
  • If the screen stays dark after charging for 10 minutes, go to Contact Us to replace your Band and USB charging cable.
Propriedades

ID do Artigo: 4000326 - Última Revisão: 04/12/2016 - Revisão: 20

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