First, check to make sure that Caps Lock isn't on, because passwords are case-sensitive. If you're sure you're using the right password but still can't sign in, your account might be compromised.
To reset your password, go to the Reset your password page, choose the reason you need your password reset, and following the instructions.
If you have security info on your account, we'll send a one-time code to the alternate phone number or email address you gave us. Learn more about security info and security codes.
ID do Artigo: 4027395 - Última Revisão: 29/07/2017 - Revisão: 1