In the Research pane in an Office application, a service is listed two times, or a service returns no result

In a Microsoft Office application, you encounter the following issues.

Issue 1

When you view the list of available services in the Research pane, some services are listed two times.

Issue 2

When you try to query a service in the
Research pane, the service returns no result.

To have us fix Issue 1 and Issue 2 for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the appropriate Let me fix it myself section for your issue:

Fix Issue 1 and Issue 2 for me

To fix Issue 1 and Issue 2 automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

For Windows 8 or Windows Server 2012


For Windows 7, Windows Vista, Windows XP, Windows Server 2008 or Windows Server 2003


Notes
Next, go to the "Did this fix the problem?" section.

Let me fix it myself: Issue 1

If you want to remove the duplicate services from the list of available services, use one of the following methods:
  • Click the Get updates to your service link at the bottom of the Research pane, and then follow the instructions. This update process deletes the unnecessary registry subkeys from your computer.
  • For Office 2010, Remove the following registry subkeys:
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{5ECE69BA-86F3-43f1-B120-E16447CBD2F7}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{65D2E288-904F-44b2-B48E-7EC277110D14}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{89B7F815-F3B1-4e57-8AFE-31FE4F5A05F4}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{818435D0-0F60-401d-A48D-C677372AA835}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{F7779C45-973D-45e7-BEB5-E76F40BD0F78}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{D446B35F-9661-4f71-A8FC-2D7D616EA293}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{585D6C55-32A2-4e14-B287-5B0BA7088E00}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{367320E9-4519-4da9-B378-7D558B634090}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{367320E9-4519-4da9-B378-7D558B634090}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{454B7253-3F40-4ff6-9C2C-14DDA1204C4C}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{F6898356-C963-4ada-9221-213AE4DF445D}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{AE88164D-E0DF-4bc6-9B31-4399E9B4E5C5}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{3025A91E-BDA1-4afc-93A0-C8FFA8ED2003}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{C8AB1768-BC24-4789-B87B-33ABA88A8975}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{ECBB7553-2128-4f1c-AAFA-C2F1D6C901BD}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{76848043-AC37-46a4-9654-C87D1B32E406}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{367320E9-4519-4da9-B378-7D558B634090}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{9F872FAC-E33A-47c8-AD04-3B1CEB171DC5}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{DFB0BD92-AC11-4e6f-BDA7-A416B6DA7414}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{ED0B84FD-3B80-47df-AFA9-8B54E8BFEA2F}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{AA117635-24C0-496c-BB57-5D6C9D59D642}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{211A92DA-DED2-4661-AE87-2922D1E2B469}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{E448A4AB-4ACF-4ccf-A365-F6A63BF534C5}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{C4377FE1-C723-41ce-9762-BA586264C55D}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{3512B6DB-8584-4c67-B0DF-EDD2336DB9F9}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{D7AA4AAD-77E7-4395-ACD0-9BC433D7AD65}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{F0E4682C-D691-4aa1-889F-42695D10AB3C}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{7BDFFF98-CE78-44db-AFA2-E346A772AEEC}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{F2E268F1-CE89-462f-AFBD-FD9BD89EAA1F}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{713E807F-7120-4875-919B-96BAA6ED8623}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{E475B1FE-0503-4930-8363-2677B46620C1}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{482E0230-8560-41fe-8584-07B3959847DA}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{934E2429-BC83-4ffb-B3A2-6761EC6870DE}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{5B6013C8-5C36-47d4-9AC0-22DBC558E5CB}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{2EF9BA38-C64D-4d08-8287-EB9B2F34D0E9}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{431EDE57-B54B-49fb-A944-76201F746749}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{67D50A84-401A-42c1-801A-029435E34615}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{FBEEEE40-FB96-4a4b-9D02-D293FF69FC07}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{C8DF8ECA-78C5-4073-88D0-A24585AB987A}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{A9167F26-9553-416d-B94E-1F6D9A2EEC3C}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{DA0B6D82-B161-4190-8878-AA5D07F94C9F}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{E13847DA-E186-427a-94D0-AA01163D80CE}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{6AEF5596-203D-4817-A17B-8A4810BF5D33}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{05EA20D9-18DC-4446-A9F8-F6C5161357CE}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{19BC3378-2319-4C50-990A-17600534DFF9}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{B5D49EBC-FE1A-445B-9517-A83E91E2D73A}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{C41C2E15-6852-4EA4-82D2-12E88D3E1E9F}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{8D650B1E-285A-4868-8AA6-B089C994ABE5 }
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{8B0C3669-CA5C-42AD-8FF7-B05E7ADE2242}
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\{C8ED648C-A5ED-4402-A55D-921D1CF1079A}
  • For Office 2013, remove all of the subkeys under the following registry entry:
    • HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}\
  • If you do not want to update the registry or you cannot update the registry, disable the service so that it does not appear in the list in the Research pane. To do this, click the Research options link at the bottom of the Research pane, and then click to clear the check box that is next to the service name.

Let me fix it myself: Issue 2

If the Research pane is not showing any available services and research sites, make sure you are connected to the internet, and then follow these steps:

  • lick the Research options link at the bottom of the Research pane.
  • Select Update/Remove.
  • lick Update
  • When the services have been updated, select Close.
  • lick the check box of the service name you want to add


If no services are returned when you click Update in the Update or Remove services dialog box, go to Fix it for me and run the appropriate Fix It wizard for your version of Office and Windows.

Did this fix the problem?

  • Check whether the problem is fixed by viewing the list of available services or by querying the service in the Research pane. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can contact us by clicking the following link:
    Contact support
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment in the following blog:
    Fix it for me
Propriedades

ID do Artigo: 977946 - Última Revisão: 26/07/2013 - Revisão: 1

Comentários