Joining a Lync Meeting

What does this guide do?

Provides all the details you need to join a Lync Meeting, plus in-context troubleshooting tips.

Who is it for?

Anyone who wants to join a Lync Meeting.

Keep in mind:

  • To join a Lync Meeting, you need to have received a Lync Meeting request, usually sent in email.

How does it work?

You’ll find detailed how-to instructions on joining a Lync Meeting with a computer or mobile device, or by phone. You’ll also find troubleshooting tips specific to your situation.

Estimated time of completion:

10-15 minutes. 

Join a Lync Meeting

How do you want to join the Lync Meeting?

Join a Lync Meeting

How do you want to join the Lync Meeting?

Join with a computer or laptop

Follow these steps:

  1. Go to Outlook > Calendar, and open the meeting request.
  2. Click Join Lync Meeting.
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Were you able to join the meeting?

Check Lync installation

First let’s make sure Lync is installed on the computer you’re using.

On a Windows computer, go to Start > Microsoft Office 2013 (Windows 7) or Start > Office 365 (Windows 8), and look for Lync.

On a Mac, select the Launchpad

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 , and look for Lync. 

Is Lync installed on your computer or laptop?

Join with Lync Web App when Lync is installed

If the desktop version of Lync is installed on your computer but you can’t join the meeting, follow these steps to join with Lync Web App:

  1. In the meeting request, right-click Join Lync Meeting and click Copy Hyperlink
  2. Paste the meeting link into a browser address box, and add ?sl=1 at the end. For example: https://join.contoso.com/meet/patrick/ABCDEFGH?sl=1
  3. Press Enter to join the meeting with Lync Web App. 


Were you able to join the meeting? 

Temporarily resolved (Joining a Lync Meeting)

We’re glad to hear that you were able to join the meeting with Lync Web App. However, we recommend that you contact support for additional help in figuring out why joining a meeting with the desktop version of Lync isn’t working.

Suggested next steps:

  1. Make sure full logging is turned on in Lync.
  2. If you just turned on logging, try joining the meeting again to recreate the error.
  3. Collect the error logs and send them to your workplace technical support—typically, the person who set up your Lync account for you.
Check your default browser

If Lync is installed on your computer but the meeting opens in Lync Web App, it usually means that Internet Explorer is not your default browser.

To fix this issue, you have two options:

  • Make Internet Explorer your default browser, and then try joining the meeting again. 

OR

  • Copy the meeting link, and paste it into Internet Explorer. 

Details

Make Internet Explorer your default browser
  1. On the Windows desktop, start Internet Explorer. 
  2. Go to Tools > Internet Options > Programs
  3. Click Make default, and click OK. 

Paste the meeting link into Internet Explorer
  1. Go to Outlook > Calendar, and open the meeting request.
  2. Right-click the meeting link, and choose Copy Hyperlink.
  3. Open Internet Explorer, and paste the meeting link into the address box. 
Join a meeting with Lync Web App

If you don’t have the desktop version of Lync, you can use Lync Web App to join a Lync Meeting from a Windows or Mac computer with a supported browser installed. 

You don’t have to download anything—just follow these steps:

  1. Go to Outlook > Calendar, open the Lync Meeting request, and select Join Lync Meeting
  2. Make sure Install Lync Web App plug-in is selected on the sign-in screen.
    IMPORTANT: The plug-in is required for audio, video, and screen sharing.
  3. Do one of the following:
    • Enter your name, and select Join the meeting.
      OR
    • If the meeting request is from somebody in your own organization, select Sign in if you are from the organizer’s company or Sign in if you are an Office 365 user.
If you’re using Lync Web App for the first time on this computer, follow these steps to install the plug-in:
  1. Follow your browser’s instructions for downloading and installing the plug-in. For example, in Internet Explorer, select Run when you see the alert at the bottom of the browser window. 
  2. In the Lync Web App plug-in security alert, select Allow.
  3. In the Windows Firewall security alert, it’s okay to select Cancel if you don’t have administrator privileges on your computer. 
TIP: If you’re having trouble joining the meeting, open an InPrivate Browsing session in Internet Explorer, and try joining the meeting again. 

Were you able to join successfully the meeting with Lync Web App?

Troubleshoot installing the Lync Web App plug-in

The Lync Web App plug-in is required for meeting audio, video, and screen sharing. If you’ve already joined the meeting, close all your browser windows and try this first:

  1. Make sure you’re using a supported platform and browser.
  2. In Windows, go to Control Panel > Programs and Features, and uninstall the Microsoft Lync Web App Plug-in if it’s present.
  3. Open Internet Explorer, and start an InPrivate Browsing session by pressing Ctrl+Shift+P.
  4. Copy the meeting link, and paste it into the InPrivate Browsing window.
  5. On the Lync Web App sign-in screen, make sure Install Lync Web App plug-in is selected.
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  6. Do one of the following:
    •  Enter your name, and select Join the meeting. OR
    • If the meeting request is from somebody in your own organization, select Sign in if you are from the organizer’s company or Sign in if you are an Office 365 user.
  7. Follow your browser’s instructions for downloading and installing the plug-in. For example, in Internet Explorer, select Run when you see the alert at the bottom of the browser window.
  8. In the Lync Web App plug-in security alert, select Allow.
  9. In the Windows Firewall security alert, select Cancel if you don’t have administrator privileges on your computer. This won’t have any effect on your meeting.
If you still can’t install the plug-in, review these troubleshooting suggestions:

The plug-in download failed

Make sure your browser is set up to allow downloads and the downloading of encrypted files.

To allow downloads in Internet Explorer:

  1. Click Tools > Internet Options.
  2. Click the Security tab > Custom Level.
  3. Scroll down to Downloads, and click Enable for File download.
  4. Re-join the meeting. The plug-in should download without errors.

To allow the downloading of encrypted files in Internet Explorer:

  1. Go to Tools > Internet Options > Advanced.
  2. Scroll down to the Security section.
  3. Clear Do not save encrypted pages to disk, and click OK.
  4. Rejoin the meeting. The plug-in should download without errors.

I got a message that the plug-in file was moved or deleted

If you receive the error message “LwaPluginInstaller32.msi has been moved or deleted,” follow these steps to resolve the issue:

  1. Exit the meeting and rejoin it.
  2. A dialog box displays with options to save the plug-in file or run it. Click Save.
  3. Specify a location on your computer to save the file, and click Save.
  4. Locate the saved plug-in file on your computer, and double-click to run it.
Troubleshoot joining a meeting with Lync Web App

If you’ve already joined the meeting, close all your browser windows, and follow these steps:

  1. Make sure you’re using a supported platform and browser.
  2. In Windows, go to Control Panel > Programs and Features, and uninstall the Microsoft Lync Web App Plug-in if it’s present.
  3. Open Internet Explorer, and start an InPrivate Browsing session by pressing Ctrl+Shift+P.
  4. Copy the meeting link, and paste it into the InPrivate Browsing window.
  5. On the Lync Web App sign-in screen, make sure Install Lync Web App plug-in is selected.
    3800_image9
     

  6. Do one of the following:
    • Enter your name, and select Join the meeting.
      OR
    • If the meeting request is from somebody in your own organization, select Sign in if you are from the organizer’s company or Sign in if you are an Office 365 user.
  7. Follow your browser’s instructions for downloading and installing the plug-in. For example, in Internet Explorer, select Run when you see the alert at the bottom of the browser window.
  8. In the Lync Web App plug-in security alert, select Allow.
  9. In the Windows Firewall security alert, select Cancel if you don’t have administrator privileges on your computer. This won’t have any effect on your meeting.
Install Lync on your mobile device

Install Lync on your mobile device

First, make sure you’ve installed the most current Lync app for your mobile device. Even if you don’t have an account on the meeting organizer’s network, you’ll need the Lync app to join the meeting as a guest. 

Lync 2013 is available on the following devices:

  • Windows phone or tablet
  • iPhone or iPad
  • Android phone or tablet

To install or update Lync:

  • Go to your device’s app store and search for Lync 2013.

Join the Lync meeting on a mobile device

To join a Lync Meeting on your mobile device, follow these steps:

  1. Connect to a Wi-Fi access point if available. Wi-Fi is required by default for viewing meeting content and video.
  2. Open the calendar on your device, and find the meeting you want to join.
  3. If the meeting request is from someone outside your organization, make sure you’re signed out of Lync.
  4. Select Join Lync Meeting.
Join the Lync meeting on a mobile device

To join a Lync Meeting on your mobile device, follow these steps:

  1. Connect to a Wi-Fi access point if available. Wi-Fi is required by default for viewing meeting content and video.
  2. Open the calendar on your device, and find the meeting you want to join.
  3. If the meeting request is from someone outside your organization, make sure you’re signed out of Lync.
  4. Select Join Lync Meeting.
Troubleshoot joining a Lync Meeting on a mobile device

I can’t see meeting presentations or video.

Make sure you’re connected to a Wi-Fi access point.

I can’t connect to meeting audio.

If you’re not connected to a Wi-Fi access point, go to My info > More > Settings, and make sure Require Wi-Fi for VoIP is set to OFF. 

When I join the meeting, I get an error message, or I keep getting kicked out and asked to rejoin.

If the meeting request is from someone outside your company, sign out of Lync and join the meeting again as a guest.

Join a meeting by phone: check meeting request for dial-in numbers

To join a meeting by phone, you’ll need the dial-in information provided by the meeting organizer.

Go to your calendar, and open the meeting you want to join. 

Does it contain dial-in information similar to this?

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Join a meeting by phone: no dial-in numbers available

If dial-in information isn’t available, you can try contacting the meeting organizer, or join the meeting using an alternate method.


What do you want to do?

Join a meeting by phone

To join a meeting by phone:

  • Dial the conference call number.

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Enter the Conference ID.

(Optional) Once you’re connected to the meeting, dial *1 to hear a list of available keypad commands, such as mute and unmute.

IMPORTANT: If the meeting request contains a link that says Forgot your dial-in PIN, you may also have to enter a dial-in PIN when you dial in as the meeting organizer or join a secured meeting by phone. Learn more.

Troubleshooting meeting join

Frequently asked questions

Where can I find the link to the meeting?

Look for the link in the meeting request you received from the organizer. Go to Outlook > Calendar, double-click the meeting to open it, and then click Join Lync Meeting.


How do I connect to the meeting audio by phone?

You can connect to the meeting audio by phone if the meeting request contains information similar to this:

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Learn more.


Did this solve your problem?

Join a Lync Meeting: walkthrough complete

Thank you for completing the guide for joining a Lync Meeting.

See also: 

Success (Join a meeting)

Congratulations, you’ve successfully joined a Lync Meeting.

See also: 

Not able to join a Lync Meeting

We’re sorry you weren’t able to join the Lync Meeting. Suggested next steps:

  • Try joining the meeting on a different device, or connect to the meeting by phone if the meeting request contains dial-in information.
  • Contact your workplace technical support—typically, the person who set up your Lync account for you.
  • Scheduling and preparing for a Lync Meeting

See also: 

Troubleshoot audio

Choose the issue that best describes your situation:

Audio doesn’t work with Windows 8.1


If you’re running Lync on Windows 8.1 operating system, certain audio or video devices may not work if the device drivers aren’t installed properly. This is a known issue on Windows 8.1, and a possible workaround is to update the device drivers to the latest version.

See Download and install drivers.


Lync doesn’t recognize my audio device, or I got an error that says "Your speaker and microphone are not working"

Try the following suggestions to resolve the problem. After each suggestion, check to see if your device is working before moving on to the next one. 

  • If you’re on Windows 8.1, make sure your device drivers are up to date. See Download and install drivers.
  • If your audio device is connected to a USB hub, plug it directly into your computer.
  • Unplug your device, reboot and plug it back in.
  • Make sure your audio device is not disabled: 
  1. Go to Start > Control panel.
  2. In Control panel, search for Sound and open it.
  3. Right click to make sure Show Disabled Devices is checked.
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  4. If your audio device is disabled, right click the device and click enable.
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  • Scan for hardware changes in Device manager:
  1. Go to Start > Control panel.
  2. Search for Device Manager and open it.
  3. Select your computer name, then click Actions > Scan for hardware changes. This will find new devices and install the drivers.
  • Download the most current drivers from the manufacturer’s web site and install them. 

I can’t hear others

If you can’t hear audio, check the following:

  • In the Lync Meeting, point to the Phone/Mic icon, then click the DEVICES tab. Make sure the device you want is selected, and the volume is high. Adjust the volume using the speaker icon if needed.
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  • Check the speakers and volume on your computer as well. Click the sound button on the lower-right corner of your computer, and use the sliders to change the volume of the device you want.
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  • If your device is connected to a USB hub, connect it directly to your computer.
  • If you have a desk phone and the handset is on the cradle, make sure your speakerphone is on.
  • If none of these suggestions solve the problem, try using a different device, or transfer the call to another phone. See Transfer a Lync call.

People can’t hear me

  • Check to make sure you’re not muted. When you’re muted, the Phone/Mic icon in the meeting looks like 
    3800_image15
     . Click the icon to unmute.
  • In the Lync Meeting, point to the Phone/Mic icon, then click the DEVICES tab. Make sure the device you’re using is selected.
  • Check the mic options in the Lync main window:
  1. In the Lync main window, go to Options
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    > Audio device, and then choose the microphone you want.
  2. Use the slider to adjust the microphone volume. The blue indicator helps you choose the appropriate level for your mic as you speak.
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Low call quality or choppy audio

Low audio quality might happen for different reasons. Try the following suggestions as appropriate:

  • For a quick workaround, transfer the audio to a landline or cell phone. See Transfer a Lync call.
  • If you’re using wirelesses, use a wired connection for better network quality.
  • Close any programs that you aren’t using.
  • If your device is connected to a USB hub, connect it directly to your computer.
  • If you’re running on battery, plug your computer to a power supply.
  • Turn off your video.
  • If possible, stop sharing your screen.
  • Make sure you’re not too close to your mic.
  • If you are using a noise-canceling microphone, position it approximately one inch away from your mouth. This filters out unwanted background noise.
  • Make a test call and adjust your mic volume and position. Click the audio icon on the lower left side of the Lync main window, then click Check Call Quality.
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  • Use an audio device that’s qualified for Lync.
  • Make sure your device drivers are up to date: 
  • For Windows 7, click here
  • For windows 8, click here

I hear echo or a screeching sound

You may even get an alert: “Check your audio - others might be hearing an echo...echo...ech...

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  • If using external speakers and mic, make sure your mic isn’t too close to the speakers.
  • Turn down your speaker volume to reduce the echo.
  • If you’re using your webcam’s microphone or if you are using your computer speakers, try using a different audio device such as a headset, handset, or standard microphone.
  • If you’re in a room with several people and multiple audio devices, mute your microphone and speakers, and request others in the room to mute their audio.
Tip – If you’re in a conference room, use the room’s audio by adding it to the meeting. Make sure everyone in the room mutes their speakers and microphones.
  1. Pause on the People icon in the meeting, then click Invite More People.
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  2. Type the conference room’s phone number, and click OK. The room number is normally listed on the phone or the room information.
  3. Answer the phone when Lync calls the room.
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Troubleshooting meeting join

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ID articol: 10055 - Ultima examinare: 22 apr. 2016 - Revizie: 105

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