USB audio devices stop streaming audio on a computer that is running Windows 7 SP1, Windows Server 2008 R2 SP1 or Windows XP SP3

Symptoms

Consider the following scenario:
  • Some USB Universal Host Controller Interface (UHCI) audio devices are connected to a computer that is running Windows 7 Service Pack 1 (SP1), Windows Server 2008 R2 SP1 or Windows XP Service Pack 3 (SP3).
  • You start an application that sends and captures audio streams for the audio devices on the computer.
  • The application continues to run on the computer for about 49 days and 17 hours.
In this situation, the audio devices stop streaming the audio.

Note If you reset the USB audio devices, this issue is resolved temporarily.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1, Windows Server 2008 R2 SP1 or Windows XP SP3. Especially, Windows 7 SP1 or Windows Server 2008 R2 SP1 must have update 2533552 installed before this hotfix can be applied.
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2
For more information about update 2533552, click the following article number to view the article in the Microsoft Knowledge Base:
2533552 An update that prevents a "0xC0000034" error message when you try to install Windows 7 SP1, Windows Server 2008 R2 SP1, or Windows Embedded Standard 7 SP1 is available
For more information about how to obtain a Windows XP service pack, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about this issue, click the following article number to view the article in the Microsoft Knowledge Base:
2798670 USB audio stream stalls on a computer that is running Windows 7 or Windows Server 2008 R2

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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ID articol: 2828030 - Ultima examinare: 15 ian. 2014 - Revizie: 1

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