Troubleshooting Windows: Internet Browsing (Part 4 of 4)

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The information covered in this article is provided by: Microsoft Press.

This article is part 4 of a series of four articles that explain how to troubleshoot Internet browsing in Microsoft Windows. To view the other articles in this series, please see the "Additional Resources" section later in this article.

This information is an excerpt from the Troubleshooting Microsoft Windows book, "Internet, browsing". Learn More About Troubleshooting Microsoft Windows.

More Information

I get a message saying You are not authorized to view this page

Source of the problem

Most public Web sites are open to everyone--in fact, the more, the merrier. Companies work hard to attract people to their Web sites. But some sites are reserved for private use. They provide information for the customers of the company, or they provide services to employees. You're most likely to encounter a private site if you work in a company that lets departments set up internal Web sites. If you're not a member of the department, you're politely rebuffed with a You are not authorized to view this page message.

Picture of the You are not authorized to view this page message

Webmasters, the people who create and control Web sites, can selectively provide permission to access their sites on the Internet by requiring a user name and password. In a corporate network, Webmasters have more control and can grant admission to people based on their network logon names or the departments to which they belong.

How to fix it

  • Contact the Webmaster for the site or your network administrator to obtain a user name and password for the site.
  • If you're on a company network, make sure you log on to Windows with your proper user name and password. Don't press ESC or click Cancel in the Windows logon dialog box.

I need to view a Web page when I can't go on line

Source of the problem

Internet Explorer 5 has perfected the fine art of making Web pages available even when you can't connect to the Internet. Of course, when you're not connected, you can't visit new Web sites or update the information on a page, but you can save a page for viewing later by making it available offline. Then when you need to refer to the information on a page, you can view it in Internet Explorer almost as if you were still connected to the Internet. Internet Explorer 4 gave you the ability to view Web pages off line too, but it was extremely complicated. It's so much easier in Internet Explorer 5 that the improved offline viewing feature alone makes it worthwhile to download the free upgrade to Internet Explorer 5.

How to fix it (in Internet Explorer 5)

  1. Connect to the Internet and, in Internet Explorer, open the Web page you want to view when you're off line.
  2. On the Favorites menu, click Add To Favorites.
  3. In the Add Favorite dialog box, select the Make Available Offline check box.

    Picture of the Add Favorite dialog box
  4. Enter a more memorable name in the Name box if you want.
  5. Click Customize.
  6. On the first page of the Offline Favorite Wizard, click Next.
  7. On the next page of the wizard, click No if the current Web page is the only page you want to view off line or click Yes if you'll also want to view the pages that are linked to the current page.

    Picture of the first page of the Offline Favorite Wizard

    If you click Yes, you can then change the number in the Download Pages box to download additional pages that are linked to the page you're making available off line.

    TIP: Before you save a page for offline viewing, it's best to navigate to the main Web page on the Web site, which contains links to this and other pages you might be interested in viewing off line.

  8. Click Next.
  9. If you want the page updated (synchronized) on a regular schedule, click Next, and on the next page of the wizard, click I Would Like To Create A New Schedule and click Next. If you'd rather update the page only when you want (by clicking Synchronize on the Tools menu), just click Next and skip to step 10.
  10. On the next page of the wizard, type an interval and a time for the page to be synchronized, type a more recognizable name for the schedule if you want, and click Next.

    Picture of the Synchronization settings in the Offline Favorite Wizard

    You can also select the check box on this page of the wizard if you want Windows to connect to the Internet at the designated times.
  11. If the site requires a password, click the Yes option on the next page of the wizard, enter your user name, and enter the password twice.
  12. Click Finish, and click OK.
Viewing an offline page

Later you can view the offline page that you have synchronized.

TIP: To remove a page you've downloaded for viewing off line, right-click the link in the Favorites list, and clear the Make Available Offline check box. Then, in the Confirm Offline Item Delete dialog box, click Yes.

  1. Double-click the Internet Explorer icon on the desktop, and on the File menu in Internet Explorer, click Work Offline.
  2. On the Standard Buttons toolbar, click the Favorites button.
  3. In the Favorites list, click the link for the Web page.
Changing the synchronization schedule

To modify the schedule of links you download, right-click the link to the synchronized Web page in the Favorites list, and click Properties on the shortcut menu. The options on the Schedule and Download tabs of the Properties dialog box let you define how much information you'll download at each synchronization and modify when the synchronizations will occur.



The information in this article is an excerpt from the Troubleshooting Microsoft Windows book, published by Microsoft Press.

Picture of Troubleshooting Microsoft Windows book

Learn More About Troubleshooting Microsoft Windows

For more information about this publication and other Microsoft Press titles, see


ID articol: 314473 - Ultima examinare: 19 iun. 2014 - Revizie: 1