INFO: Troubleshooting Application Center 2000 Installation Failure

Summary

In order to troubleshoot installation problems of Application Center 2000, you should first enable Logging.

In addition of the MSI Logs, DBMon tracing could also be usefull.


To enable logging and dbmon tracing, see the following resources:
The first thing you have to do is to search the string "Return value 3" into the AC_Setup.Log file

Then search the other strings listed bellow to precise the kind of error you are experiencing
  1. MSDE Setup fails due to a previous installation of SQL Server 2000 on the Application Center box
    • If you find the string "InstallSQLAgentSecurity" just above "Return value 3" please refer to the following KB
      • 296628 PRB: Application Center 2000 Install Fails w/ SQL 2000 SP1/SP2
      • 299351 FIX: MSDE Installation Fails on Systems with SQL Server 2000 SP1
    • If you find the string "InstallPerfMon" just above "Return value 3" please refer to the following KB
      • 296152 PRB: Application Center 2000 Install Fails During MSDE Portion
  2. Component Load Balancing Setup Fails with an Internal Error 2744
    • If you find the string "register_CLBSetup" just above "Return value 3" please refer to the following KB
      • 307612 PRB: AC2000 Installation Error 2744 in register_CLBSetup.exe
    • If you find the string "SetCLBIdentity" just above "Return value 3" please refer to the following KB
      • 318495 PRB: Unable to Install Application Center 2000
  3. Application Center Setup fails during MDAC Upgrade with "Internal Error 2744, register_logsetup.exe"
    • If you find the string "Register_logsetup" just above "Return value 3" please refer to the following KB
      • 309341 PRB: Installation Error 2744 in Register_logsetup.exe
  4. Application Center Setup fails when Windows Management Instrumentation (WMI) service is stopped with "Internal Error 2744, mofcomp_ase.mof"
    • If you find the string "mofcomp_ase" just above "Return value 3" please refer to the following KB
      • 319178 PRB: Error Message When You Install Application Center 2000

References

228536 OFF2000: Listing of Windows Installer Errors (1000-1999)
229678 OFF2000: Listing of Windows Installer Errors (2000-2999)
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ID articol: 326906 - Ultima examinare: - Revizie: 1

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