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The address disappears in a collection letter after you have the address edited in Microsoft Dynamics AX 2012

This article applies to Microsoft Dynamics AX for all regions.

Symptoms

Assume that you apply hotfix 2635304 in Microsoft Dynamics AX 2012. You change the address for collection letters. In this situation, when you print a collection letter, the address disappears.
For more information about hotfix 2635304, click the following article number to view the article in the Microsoft Knowledge Base:

2635304 The collection letter and the interest note do not display the correct address for a customer in Microsoft Dynamics AX 2012

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:

  1. Review the changes that are documented in the .xpo file.

  2. Apply these changes in a test environment before you apply the hotfix in a production environment.



For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply this hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Aximpactanalysis.exe

Not applicable

60,280

22-May-12

6:19

x86

Axupdate.exe

Not applicable

60,264

22-May-12

6:19

x86

Dynamicsax2012-kb2719276-extensions.axmodel

6.1.1108.1992

2,020,656

28-Aug-12

5:17

Not applicable

Dynamicsax2012-kb2719276-foundation.axmodel

6.0.1108.1992

6,992,176

28-Aug-12

5:17

Not applicable

Dynamicsax2012-kb2719276-fpplabels.axmodel

6.0.1108.1992

194,856

28-Aug-12

5:17

Not applicable

Dynamicsax2012-kb2719276-processmanufacturing.axmodel

6.0.1108.1992

635,712

28-Aug-12

5:17

Not applicable

Dynamicsax2012-kb2719276-projectmanagement.axmodel

6.0.1108.1992

69,440

28-Aug-12

5:17

Not applicable

Dynamicsax2012-kb2719276-publicsector.axmodel

6.0.1108.1992

1,348,400

28-Aug-12

5:17

Not applicable

Dynamicsax2012-kb2719276-syplabels.axmodel

6.0.1108.1992

948,520

28-Aug-12

5:17

Not applicable

Dynamicsax2012-kb2724897-extensions.axmodel

6.1.1108.1256

224,552

06-Aug-12

0:14

Not applicable

Dynamicsax2012-kb2724897-foundation.axmodel

6.0.1108.1256

251,176

06-Aug-12

0:14

Not applicable

Axsetupsp.exe

6.0.1108.1871

1,378,528

15-Aug-12

11:19

x86

Axutillib.dll

6.0.1108.806

821,480

06-Aug-12

0:14

x86

Microsoft.dynamics.servicing.operations.dll

6.0.888.436

35,752

22-May-12

6:19

x86

Axsetupsp.resources.dll

6.0.947.491

382,848

22-May-12

6:19

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-12

6:19

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-12

6:19

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-12

6:19

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-12

6:19

x86

Axsetupsp.resources.dll

6.0.947.491

378,752

22-May-12

6:19

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-12

6:19

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-12

6:19

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-12

6:19

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-12

6:19

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-12

6:19

x86

Axsetupsp.resources.dll

6.0.947.491

407,424

22-May-12

6:19

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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