"0x0000009F" Stop error when you resume a computer from hibernation in Windows 7 or in Windows Server 2008 R2

Symptoms

When you resume a computer from hibernation in Windows 7 or in Windows Server 2008 R2, some USB devices that are connected to the computer do not work. For example, the USB mouse does not respond in this situation. Additionally, you receive a Stop error message that resembles the following, and then the system crashes:
STOP: 0x0000009F (parameter1, parameter2, parameter3, parameter4)
Notes
  • This Stop error describes a DRIVER_POWER_STATE_FAILURE issue.
  • The parameters in this error message vary, depending on the configuration of the computer.
  • Not all "0x0000009F" Stop errors are caused by this issue.

Cause

This issue is caused by a problem in the Usbehci.sys component.

Resolution

Hotfix information

The hotfix that is described in this Microsoft Knowledge Base (KB) article changes the way Usbehci.sys handles unresponsive hardware.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 Service Pack 1 (SP1).For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    1.17xxx
    Windows 7 and Windows Server 2008 R2SP1GDR
    6.1.760
    1.22xxx
    Windows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTime
Usbd.sys6.1.7601.178575,88806-Jun-201203:29Not applicable
Usbehci.sys6.1.7601.1785743,00806-Jun-201203:29
Usbhub.sys6.1.7601.17857258,56006-Jun-201203:30
Usbohci.sys6.1.7601.1785720,48006-Jun-201203:29
Usbport.sys6.1.7601.17857284,67206-Jun-201203:29
Usbuhci.sys6.1.7601.1785724,06406-Jun-201203:29
Usbd.sys6.1.7601.220125,88806-Jun-201202:53Not applicable
Usbehci.sys6.1.7601.2201243,00806-Jun-201202:53
Usbhub.sys6.1.7601.22012258,56006-Jun-201202:54
Usbohci.sys6.1.7601.2201220,48006-Jun-201202:53
Usbport.sys6.1.7601.22012284,67206-Jun-201202:53
Usbuhci.sys6.1.7601.2201224,06406-Jun-201202:53
Usbccgp.sys6.1.7601.1785776,28806-Jun-201203:29
Usbhub.sys6.1.7601.17857258,56006-Jun-201203:30
Usbccgp.sys6.1.7601.2201276,28806-Jun-201202:53
Usbhub.sys6.1.7601.22012258,56006-Jun-201202:54
Usbd.sys6.1.7601.178575,88806-Jun-201203:29Not applicable
Usbehci.sys6.1.7601.1785743,00806-Jun-201203:29
Usbhub.sys6.1.7601.17857258,56006-Jun-201203:30
Usbohci.sys6.1.7601.1785720,48006-Jun-201203:29
Usbport.sys6.1.7601.17857284,67206-Jun-201203:29
Usbuhci.sys6.1.7601.1785724,06406-Jun-201203:29
Usbd.sys6.1.7601.220125,88806-Jun-201202:53Not applicable
Usbehci.sys6.1.7601.2201243,00806-Jun-201202:53
Usbhub.sys6.1.7601.22012258,56006-Jun-201202:54
Usbohci.sys6.1.7601.2201220,48006-Jun-201202:53
Usbport.sys6.1.7601.22012284,67206-Jun-201202:53
Usbuhci.sys6.1.7601.2201224,06406-Jun-201202:53
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTime
Usbd.sys6.1.7601.178577,93606-Jun-201204:11
Usbehci.sys6.1.7601.1785752,73606-Jun-201204:12
Usbhub.sys6.1.7601.17857343,04006-Jun-201204:12
Usbohci.sys6.1.7601.1785725,60006-Jun-201204:12
Usbport.sys6.1.7601.17857325,12006-Jun-201204:12
Usbuhci.sys6.1.7601.1785730,72006-Jun-201204:12
Usbd.sys6.1.7601.220127,93606-Jun-201203:35
Usbehci.sys6.1.7601.2201252,73606-Jun-201203:35
Usbhub.sys6.1.7601.22012343,04006-Jun-201203:35
Usbohci.sys6.1.7601.2201225,60006-Jun-201203:35
Usbport.sys6.1.7601.22012325,12006-Jun-201203:35
Usbuhci.sys6.1.7601.2201230,72006-Jun-201203:35
Usbccgp.sys6.1.7601.1785799,32806-Jun-201204:12
Usbhub.sys6.1.7601.17857343,04006-Jun-201204:12
Usbccgp.sys6.1.7601.2201299,32806-Jun-201203:35
Usbhub.sys6.1.7601.22012343,04006-Jun-201203:35
Usbd.sys6.1.7601.178577,93606-Jun-201204:11
Usbehci.sys6.1.7601.1785752,73606-Jun-201204:12
Usbhub.sys6.1.7601.17857343,04006-Jun-201204:12
Usbohci.sys6.1.7601.1785725,60006-Jun-201204:12
Usbport.sys6.1.7601.17857325,12006-Jun-201204:12
Usbuhci.sys6.1.7601.1785730,72006-Jun-201204:12
Usbd.sys6.1.7601.220127,93606-Jun-201203:35
Usbehci.sys6.1.7601.2201252,73606-Jun-201203:35
Usbhub.sys6.1.7601.22012343,04006-Jun-201203:35
Usbohci.sys6.1.7601.2201225,60006-Jun-201203:35
Usbport.sys6.1.7601.22012325,12006-Jun-201203:35
Usbuhci.sys6.1.7601.2201230,72006-Jun-201203:35
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTime
Usbccgp.sys6.1.7601.17857222,72006-Jun-201203:11
Usbhub.sys6.1.7601.17857973,31206-Jun-201203:11
Usbccgp.sys6.1.7601.22012222,72006-Jun-201202:49
Usbhub.sys6.1.7601.22012973,31206-Jun-201202:50
Usbd.sys6.1.7601.1785711,90406-Jun-201203:10Not applicable
Usbehci.sys6.1.7601.17857134,65606-Jun-201203:10
Usbhub.sys6.1.7601.17857973,31206-Jun-201203:11
Usbohci.sys6.1.7601.1785764,00006-Jun-201203:10
Usbport.sys6.1.7601.17857648,70406-Jun-201203:11
Usbuhci.sys6.1.7601.1785786,01606-Jun-201203:10
Usbd.sys6.1.7601.2201211,90406-Jun-201202:49Not applicable
Usbehci.sys6.1.7601.22012134,65606-Jun-201202:49
Usbhub.sys6.1.7601.22012973,31206-Jun-201202:50
Usbohci.sys6.1.7601.2201264,00006-Jun-201202:49
Usbport.sys6.1.7601.22012648,70406-Jun-201202:49
Usbuhci.sys6.1.7601.2201286,01606-Jun-201202:49

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameX86_embedded-usbport.inf_31bf3856ad364e35_6.1.7601.17857_none_1e4417b975b42fc4.manifest
File versionNot applicable
File size6,066
Date (UTC)06-Jun-2012
Time (UTC)06:16
File nameX86_embedded-usbport.inf_31bf3856ad364e35_6.1.7601.22012_none_1ef3cae48eb61459.manifest
File versionNot applicable
File size6,066
Date (UTC)06-Jun-2012
Time (UTC)05:03
File nameX86_usb.inf_31bf3856ad364e35_6.1.7601.17857_none_ccd797c16cd21fb8.manifest
File versionNot applicable
File size3,060
Date (UTC)06-Jun-2012
Time (UTC)06:14
File nameX86_usb.inf_31bf3856ad364e35_6.1.7601.22012_none_cd874aec85d4044d.manifest
File versionNot applicable
File size3,060
Date (UTC)06-Jun-2012
Time (UTC)05:00
File nameX86_usbport.inf_31bf3856ad364e35_6.1.7601.17857_none_bfa1903e61ed6d9f.manifest
File versionNot applicable
File size6,144
Date (UTC)06-Jun-2012
Time (UTC)06:12
File nameX86_usbport.inf_31bf3856ad364e35_6.1.7601.22012_none_c05143697aef5234.manifest
File versionNot applicable
File size6,144
Date (UTC)06-Jun-2012
Time (UTC)04:59
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_embedded-usbport.inf_31bf3856ad364e35_6.1.7601.17857_none_7a62b33d2e11a0fa.manifest
File versionNot applicable
File size6,070
Date (UTC)06-Jun-2012
Time (UTC)07:56
File nameAmd64_embedded-usbport.inf_31bf3856ad364e35_6.1.7601.22012_none_7b1266684713858f.manifest
File versionNot applicable
File size6,070
Date (UTC)06-Jun-2012
Time (UTC)06:43
File nameAmd64_usb.inf_31bf3856ad364e35_6.1.7601.17857_none_28f63345252f90ee.manifest
File versionNot applicable
File size3,064
Date (UTC)06-Jun-2012
Time (UTC)07:54
File nameAmd64_usb.inf_31bf3856ad364e35_6.1.7601.22012_none_29a5e6703e317583.manifest
File versionNot applicable
File size3,064
Date (UTC)06-Jun-2012
Time (UTC)06:41
File nameAmd64_usbport.inf_31bf3856ad364e35_6.1.7601.17857_none_1bc02bc21a4aded5.manifest
File versionNot applicable
File size6,148
Date (UTC)06-Jun-2012
Time (UTC)07:53
File nameAmd64_usbport.inf_31bf3856ad364e35_6.1.7601.22012_none_1c6fdeed334cc36a.manifest
File versionNot applicable
File size6,148
Date (UTC)06-Jun-2012
Time (UTC)06:40
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_usb.inf_31bf3856ad364e35_6.1.7601.17857_none_ccd93bb76cd028b4.manifest
File versionNot applicable
File size3,062
Date (UTC)06-Jun-2012
Time (UTC)06:25
File nameIa64_usb.inf_31bf3856ad364e35_6.1.7601.22012_none_cd88eee285d20d49.manifest
File versionNot applicable
File size3,062
Date (UTC)06-Jun-2012
Time (UTC)05:42
File nameIa64_usbport.inf_31bf3856ad364e35_6.1.7601.17857_none_bfa3343461eb769b.manifest
File versionNot applicable
File size6,146
Date (UTC)06-Jun-2012
Time (UTC)06:24
File nameIa64_usbport.inf_31bf3856ad364e35_6.1.7601.22012_none_c052e75f7aed5b30.manifest
File versionNot applicable
File size6,146
Date (UTC)06-Jun-2012
Time (UTC)05:42
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Номер статьи: 2720599 — последний просмотр: 7 сент. 2012 г. — редакция: 1

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