"0x000000D1" Stop error when a storage array is attached to a network environment and running Windows Server 2008 R2

Symptoms

Assume that you have a third-party storage array that is running Windows Server 2008 R2. You attach the storage array to a network environment. In this situation, the storage array crashes randomly. Additionally, you receive a Stop error message that resembles the following:
STOP 0x000000D1 (Parameter1, Parameter2, Parameter3, Parameter4)

Notes
  • This Stop error describes a DRIVER_IRQL_NOT_LESS_OR_EQUAL issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "Stop 0x000000D1" errors are caused by this issue.

Cause

This issue occurs because of a null pointer reference in Tcpip.sys.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 or Windows Server 2008 R2 Service Pack 1 (SP1).For more information about how to obtain a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix, you do not have to change the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
File nameAmd64_29734edc912bcc37007ef40e5ee06928_31bf3856ad364e35_6.1.7600.21385_none_c0e5e4da0eeef44a.manifest
File versionNot applicable
File size706
Date (UTC)29-Nov-2012
Time (UTC)08:41
PlatformNot applicable
File nameAmd64_37f422bafdfec3a855a63a9bb3f71325_31bf3856ad364e35_6.1.7601.17939_none_807a4962dcfe6959.manifest
File versionNot applicable
File size1,414
Date (UTC)29-Nov-2012
Time (UTC)08:41
PlatformNot applicable
File nameAmd64_3d1f1c2736d22ce0f0798fb2d9e4207d_31bf3856ad364e35_6.1.7600.17178_none_ec4fb78791cd8ebe.manifest
File versionNot applicable
File size706
Date (UTC)29-Nov-2012
Time (UTC)08:41
PlatformNot applicable
File nameAmd64_78b467bbedfd76f78489f16868015966_31bf3856ad364e35_6.1.7601.22176_none_d673c84d9ceaddca.manifest
File versionNot applicable
File size1,414
Date (UTC)29-Nov-2012
Time (UTC)08:41
PlatformNot applicable
File nameAmd64_b099890d057234520ae5f89805f7bf86_31bf3856ad364e35_6.1.7601.17939_none_4903e9eedf4abdbe.manifest
File versionNot applicable
File size1,060
Date (UTC)29-Nov-2012
Time (UTC)08:41
PlatformNot applicable
File nameAmd64_bcc96932c270548055af2bb4856b4064_31bf3856ad364e35_6.1.7601.22176_none_af3e66ff1f1c2d28.manifest
File versionNot applicable
File size712
Date (UTC)29-Nov-2012
Time (UTC)08:41
PlatformNot applicable
File nameAmd64_d2bdfebdbccee8b8de7060ca4b7d2316_31bf3856ad364e35_6.1.7601.22176_none_7d81cf1fb46fbfd8.manifest
File versionNot applicable
File size1,060
Date (UTC)29-Nov-2012
Time (UTC)08:41
PlatformNot applicable
File nameAmd64_f0ed83bda0697abd97fd471015aed5c2_31bf3856ad364e35_6.1.7601.17939_none_f48525cb7b29d619.manifest
File versionNot applicable
File size712
Date (UTC)29-Nov-2012
Time (UTC)08:41
PlatformNot applicable
File nameAmd64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.17939_none_b4b0db76cbf8bcd1.manifest
File versionNot applicable
File size2,542
Date (UTC)22-Aug-2012
Time (UTC)18:33
PlatformNot applicable
File nameAmd64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22176_none_b50c0fd5e539b39c.manifest
File versionNot applicable
File size2,542
Date (UTC)29-Nov-2012
Time (UTC)06:55
PlatformNot applicable
File nameAmd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7600.17178_none_0f20ba2f800c9704.manifest
File versionNot applicable
File size3,838
Date (UTC)29-Nov-2012
Time (UTC)06:33
PlatformNot applicable
File nameAmd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7600.21385_none_0f9c8816993503e1.manifest
File versionNot applicable
File size3,838
Date (UTC)29-Nov-2012
Time (UTC)06:13
PlatformNot applicable
File nameAmd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.18014_none_1143f77b7d05f315.manifest
File versionNot applicable
File size3,838
Date (UTC)29-Nov-2012
Time (UTC)06:53
PlatformNot applicable
File nameAmd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.22176_none_118eb55296526d33.manifest
File versionNot applicable
File size3,838
Date (UTC)29-Nov-2012
Time (UTC)07:02
PlatformNot applicable
File nameWow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.17939_none_bf0585c900597ecc.manifest
File versionNot applicable
File size1,166
Date (UTC)22-Aug-2012
Time (UTC)17:23
PlatformNot applicable
File nameWow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22176_none_bf60ba28199a7597.manifest
File versionNot applicable
File size1,166
Date (UTC)29-Nov-2012
Time (UTC)05:51
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_0681684c98a0355c4a91e3225b4796db_31bf3856ad364e35_6.1.7600.21385_none_3ff2947547c17404.manifest
File versionNot applicable
File size704
Date (UTC)29-Nov-2012
Time (UTC)08:41
PlatformNot applicable
File nameIa64_837106ab1068c6a003ad888b45b99ffc_31bf3856ad364e35_6.1.7601.22176_none_6c297a88d92264cf.manifest
File versionNot applicable
File size1,411
Date (UTC)29-Nov-2012
Time (UTC)08:41
PlatformNot applicable
File nameIa64_d7724a24ec793917ca7359d6074c1528_31bf3856ad364e35_6.1.7601.17939_none_c1657eb61784e638.manifest
File versionNot applicable
File size1,411
Date (UTC)29-Nov-2012
Time (UTC)08:41
PlatformNot applicable
File nameIa64_dee7eeb2d311f7698a62979a9a661bae_31bf3856ad364e35_6.1.7600.17178_none_fe28f12c8411932f.manifest
File versionNot applicable
File size704
Date (UTC)29-Nov-2012
Time (UTC)08:41
PlatformNot applicable
File nameIa64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.17939_none_5893e3e913995497.manifest
File versionNot applicable
File size2,541
Date (UTC)22-Aug-2012
Time (UTC)18:25
PlatformNot applicable
File nameIa64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22176_none_58ef18482cda4b62.manifest
File versionNot applicable
File size2,541
Date (UTC)29-Nov-2012
Time (UTC)06:47
PlatformNot applicable
File nameIa64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7600.17178_none_b303c2a1c7ad2eca.manifest
File versionNot applicable
File size3,836
Date (UTC)29-Nov-2012
Time (UTC)06:37
PlatformNot applicable
File nameIa64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7600.21385_none_b37f9088e0d59ba7.manifest
File versionNot applicable
File size3,836
Date (UTC)29-Nov-2012
Time (UTC)06:18
PlatformNot applicable
File nameIa64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.18014_none_b526ffedc4a68adb.manifest
File versionNot applicable
File size3,836
Date (UTC)29-Nov-2012
Time (UTC)06:16
PlatformNot applicable
File nameIa64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.22176_none_b571bdc4ddf304f9.manifest
File versionNot applicable
File size3,836
Date (UTC)29-Nov-2012
Time (UTC)06:50
PlatformNot applicable
File nameWow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.17939_none_bf0585c900597ecc.manifest
File versionNot applicable
File size1,166
Date (UTC)22-Aug-2012
Time (UTC)17:23
PlatformNot applicable
File nameWow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22176_none_bf60ba28199a7597.manifest
File versionNot applicable
File size1,166
Date (UTC)29-Nov-2012
Time (UTC)05:51
PlatformNot applicable


Vlastnosti

ID článku: 2787847 – Posledná kontrola: 9. 1. 2013 – Revízia: 1

Pripomienky