When Outlook 2007 or Outlook 2010 is running in Cached mode, users do not see some new e-mail messages

Symptoms

When Outlook 2007 or Outlook 2010 is running in Cached mode, users do not see some new e-mail messages.

Cause

This problem occurs because the ItemProcSearch search folder does not receive notifications that indicate new e-mail messages have arrived, and the e-mail messages are flagged as hidden. Therefore, the e-mail messages are never processed.

Resolution

To resolve this problem in Outlook 2007, follow these steps:
  1. Exit Outlook 2007.
  2. Install the 2007 Microsoft Office suite Service Pack 2.
  3. Click Start, click Run, type outlook/cleanips, and then click OK.
To resolve this problem in Outlook 2010, click Start, click Run, type outlook/cleanips, and then click OK.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Vlastnosti

ID článku: 968773 – Posledná kontrola: 21. 12. 2012 – Revízia: 1

Pripomienky