Informácie o nástroji Microsoft Support and Recovery Assistant

CRM Online Configuration

Denníky udalostí

Aplikácia

MsiInstallerEvents.log  (MSIInstaller)

Denníky udalostí

Aplikácia

MSCRMAddinEvents.log  (MSCRMAddin)

Denníky udalostí

Aplikácia

OutlookEvents.log  (Outlook)

databáza Registry

CurrentUser\SOFTWARE\Microsoft\MSCRMClient

MSCRMClient_HKCU.reg.log

databáza Registry

LocalMachine\SOFTWARE\Microsoft\MSCRMClient

MSCRMClient_HKLM.reg.log

FilePath

crm{MajorversionMinorversion}clientconfig.log

FilePath

crm{MajorversionMinorversion}clientmsi.log

FilePath

crmsetup.log

FilePath

ConfigUsingSaRA.log

Aktivácia balíka Office

Denníky udalostí

Aplikácia

(MsiInstaller), {randomGUID}.log

Denníky udalostí

Aplikácia

EventCode=2011 (Microsoft Office), {randomGUID}.log

Denníky udalostí

LogFile='OAlerts'

(Microsoft Office Alerts), {randomGUID}.log

databáza Registry

LocalMachine\SOFTWARE\Microsoft\Office\15.0\ClickToRun\Configuration

{randomGUID}.log

databáza Registry

LocalMachine\SOFTWARE\Microsoft\OfficeSoftwareProtectionPlatform

databáza Registry

LocalMachine\SOFTWARE\Microsoft\Office\15.0\ClickToRun\Configuration

databáza Registry

LocalMachine\SOFTWARE\Microsoft\Office\15.0\ClickToRun\propertyBag

databáza Registry

LocalMachine\SOFTWARE\Microsoft\Office\15.0\Common\Licensing

databáza Registry

CurrentUser\Software\Microsoft\Office\15.0\Common\Licensing

databáza Registry

CurrentUser\Software\Microsoft\Office\15.0\Common\Licensing\OlsToken

databáza Registry

CurrentUser\Software\Microsoft\Office\15.0\Common\General\

databáza Registry

CurrentUser\Software\Microsoft\Office\15.0\Registration\

databáza Registry

CurrentUser\Software\Microsoft\Office\15.0\Registration\{Environment.MachineName}

databáza Registry

{GetCurrentUserSid()}\Software\Microsoft\Office\15.0\Registration\{Environment.MachineName}

FilePath

%CommonApplicationData%\Microsoft\Office\Heartbeat\

HeartbeatCache.xml

AllProductKeyStatus

{randomGUID}.log

InstalledProductKeyStatus

{randomGUID}.log

FilePath

%windows%\%temp% where fileName.EndsWith(".log") and (fileName.Contains(Environment.MachineName) or fileName.Contains("c2rintegrator") or fileName.Contains("firefly")

{randomGUID}.log

Inštalácia balíka Office

FilePath

%LocalAppData%\Temp

{Environment.MachineName}-*-*.log alebo súbory začínajúce na „officec2rclient.exe“ nerozlišujú veľké a malé písmená

FilePath

%Windir%\Temp

{Environment.MachineName}-*-*.log alebo súbory začínajúce na „officec2rclient.exe“ nerozlišujú veľké a malé písmená

Aktivácia balíka Office

_dlicenseinfo.txt

_InstallDump.txt

_licenseDiag.err

_systemInfo.txt

_taskListPost.txt

_taskListPre.txt

aria-debug-18704.log

FilePath

%localappdata%\temp\{randomGUID}

OfficeActivationLogs.zip a * z priečinka Temp

Kľúč: kde * = všetky súbory

databáza Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\Configuration

C2R_Config

databáza Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\Configuration\15.0

C2R_Config_15

databáza Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\Configuration\16.0

C2R_Config_16

databáza Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\ProductReleaseIDs

C2R_ProductReleaseID

databáza Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OfficeSoftwareProtectionPlatform

OfficeSoftwareProtectionPlatform

databáza Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\ClickToRun\Configuration

C2R_15_Config

databáza Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\ClickToRun\propertyBag

C2R_15_ProductBag

databáza Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\Common\Licensing

C2R_15_Licensing

databáza Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\OfficeSoftwareProtectionPlatform

OfficeSoftwareProtectionPlatform

databáza Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\15.0\ClickToRun\Configuration

Wow6432Node_15_Config

databáza Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\15.0\ClickToRun\propertyBag

Wow6432Node_15_propertybag

databáza Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\15.0\Common\Licensing

Wow6432Node_15_Licensing

databáza Registry

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Licensing

HKCU_15_Licensing

databáza Registry

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Licensing\OlsToken

HKCU_15_OlsToken

databáza Registry

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\General\

HKCU_15_General

databáza Registry

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Registration\

HKCU_15_Registration

databáza Registry

HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\15.0\Common\Licensing

HKCU_Wow6432Node_15_Licensing

databáza Registry

HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\15.0\Common\Licensing\OlsToken

HKCU_Wow6432Node_15_OlsToken

databáza Registry

HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\15.0\Common\General\

HKCU_Wow6432Node_15_General

databáza Registry

HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\15.0\Registration\

HKCU_Wow6432Node_15_Registration

databáza Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\ClickToRun\Configuration

C2R_16_Config

databáza Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\ClickToRun\propertyBag

C2R_16_ProductBag

databáza Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\Common\Licensing

C2R_16_Licensing

databáza Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\16.0\ClickToRun\Configuration

Wow6432Node_16_Config

databáza Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\16.0\ClickToRun\Configuration

Wow6432Node_16_propertybag

databáza Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\16.0\Common\Licensing

Wow6432Node_16_Licensing

databáza Registry

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Licensing

HKCU_16_Licensing

databáza Registry

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Licensing\OlsToken

HKCU_16_OlsToken

databáza Registry

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\General\

HKCU_16_General

databáza Registry

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Registration

HKCU_16_Registration

databáza Registry

HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\16.0\Common\Licensing

HKCU_Wow6432Node_16_Licensing

databáza Registry

HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\16.0\Common\Licensing\OlsToken

HKCU_Wow6432Node_16_OlsToken

databáza Registry

HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\16.0\Common\General\

HKCU_Wow6432Node_16_General

databáza Registry

HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\16.0\Registration

HKCU_Wow6432Node_16_Registration

Poradca pri riešení problémov s OneDrivom

databáza Registry

LocalMachine\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers

IconOverlay_HKLM.reg

databáza Registry

LocalMachine\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers

IconOverlayWOW_HKLM.reg

databáza Registry

CurrentUser\SOFTWARE\Microsoft\OneDrive

OneDrive_HKCU.reg

FilePath

%localappdata%\Microsoft\OneDrive\logs\{*Podnikanie* v akýchkoľvek podpriečinkoch}

* a POZNÁMKA: okrem obfuscationstringmap.txt

Kľúč: kde * = všetky súbory

FilePath

%localappdata%\Microsoft\OneDrive\Settings\{*Podnikanie* v akýchkoľvek podpriečinkoch}

healingItems.txt

FilePath

%localappdata%\Microsoft\OneDrive\logs\{akéchkoľvek podpriečinky}

* a POZNÁMKA: okrem obfuscationstringmap.txt

Kľúč: kde * = všetky súbory

Scenáre pre Outlook

FilePath

%localappdata%\temp\Outlook Logging

pre každý súbor .etl: *.etl a {file name of binary etl file without extension}_timber.xml, {randomGUID}-HR.txt

databáza Registry

Podregister == CurrentUser; hlavná verzia 12 a 14:
Podkľúč == Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles;
hlavná verzia 15 alebo vyššia:
Podkľúč == Software\Microsoft\Office\{major version}.0\Outlook\Profiles   Running Reg.exe príkaz na export

{randomGUID}_OutlookProfile.txt

databáza Registry

LocalMachine\SOFTWARE\\Wow6432Node\\Microsoft\\Office\\Outlook\\Addins  a vymenovať všetky systémové doplnky  CurrentUser\Software\\Microsoft\\Office\\Outlook\\Addins a vymenovať všetky súčasné doplnky používateľa

{randomGUID}_AddIns.txt

FilePath

%localappdata%\temp\Outlook Logging

pre každý súbor .etl: *.etl a {file name of binary etl file without extension}_timber.xml, {randomGUID}-HR.txt

Skúsenosti s programom Outlook (OffCAT)

FilePath

Ak je používateľ autentifikovaný

ConfigurationDetails_{CorrelationId}.json a ConfigurationDetails_{CorrelationId}.html z OffCatDataCollectionAction a  API_Results.{date timestamp}.log

FilePath

Ak používateľ nie je autentifikovaný

ConfigurationDetails_{CorrelationId}.html z OffCatDataCollectionAction a  OffCAT API_Results.{date timestamp}.log

Prihlásenie do Skypu for Business

FilePath

if Skype version installed == 2016  %LocalAppData%\\microsoft\Office\16.0\Lync\Tracing   else  %LocalAppData%\microsoft\Office\15.0\Lync\Tracing

súbory na danom mieste s názvom obsahujúcim „SigninTelemetryLog.xml“

úplný RoiScan

FilePath

%localappdata%\temp\{Random GUID}\RoiScan.vbs

if (LocalizationKey == "OfficeSignInScenario")   %localappdata%\temp\OfficeSignIn.log.zip  else  %localappdata%\temp\RoiScan.log.zip, {machinename}_Roiscan.log, {machinename}_roiscan.xml

Office VNextDiag

Cesta k súboru

%localappdata%\temp

vNextDiag.ps1.zip, vNextDiag_SaRA_Output.txt