"The transaction could not be found" error message when you sell an item that uses the Service type even though the "Base sales price" field was specified for the item in Microsoft Dynamics AX for Retail 2009 R2 POS

This article applies to Microsoft Dynamics AX for Retail for all regions.

Symptoms

Assume that you have an item that uses the Service type in Microsoft Dynamics AX for Retail 2009 R2 Refresh. The Base sales price field is specified for the item. In this situation, when you try to sell the item in POS, you receive the following error message:

The transaction could not be found.

Cause

This problem occurs because the system does not consider the Base sales price value that was specified for the Service type item.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information and prerequisites

This hotfix includes updates for two components of Microsoft Dynamics AX for Retail R2 Refresh. The prerequisites and installation instructions vary by component. Install the appropriate update on each computer on which the affected component is installed.

For the Retail POS update

You must have Microsoft Dynamics AX for Retail 2009 R2 Refresh POS installed.

Before you install the hotfix, close Retail POS, and make a backup of the store databases. Extract the hotfix files to a folder, and then, in the retailpos subfolder in the extract location, double-click AxUpdate.exe. Follow the instructions in the Setup wizard. When installation is complete, restart Retail POS, and log on as usual.

For the Retail POS Plug-ins update

The hotfix installer performs a complete install of the plug-ins. If you have an existing installation of the plug-ins on the computer, you must uninstall the existing plug-ins from Control Panel first. If you want to do code comparisons, make a backup of the plug-ins install folder before uninstalling.
To install the updated plug-ins, extract the hotfix files to a folder, and then, in the retailpospluginsforcustomers or retailpospluginsforpartners subfolder in the extract location, double-click AxUpdate.exe. Follow the instructions in the setup wizard.

Restart requirement

You may be prompted to restart the computer after you install the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft Dynamics AX for Retail POS

File name

File version

File size

Date

Time

Platform

Axupdate.exe

Not applicable

65,896

10-Feb-2012

07:53

x86

Retailpos.msp

Not applicable

3,271,168

09-May-2012

20:26

Not applicable

Axsetupsp.exe

5.0.1600.85

1,626,112

09-May-2012

20:22

x86

Cabextractor.dll

Not applicable

19,312

10-Feb-2012

07:53

x86

Microsoft.dynamics.setup.reportingservices.dll

5.0.1100.9

150,440

10-Feb-2012

07:53

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

10-Feb-2012

07:53

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

10-Feb-2012

07:53

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

10-Feb-2012

07:53

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

10-Feb-2012

07:53

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

10-Feb-2012

07:53

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

10-Feb-2012

07:53

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

10-Feb-2012

07:53

x86

Cabextractor.dll

Not applicable

22,384

10-Feb-2012

07:53

x64

Microsoft Dynamics AX for Retail POS Plug-ins

File name

File version

File size

Date

Time

Platform

Axupdate.exe

Not applicable

65,896

28-Mar-2012

23:37

x86

Retailpospluginsforpartners.msi

Not applicable

2,928,640

09-May-2012

18:54

Not applicable

Axsetupsp.exe

5.0.1600.85

1,626,112

09-May-2012

20:22

x86

Cabextractor.dll

Not applicable

19,312

28-Mar-2012

23:37

x86

Microsoft.dynamics.setup.reportingservices.dll

5.0.1100.9

150,440

28-Mar-2012

23:37

x86

Axsetupsp.resources.dll

5.0.1600.85

534,784

09-May-2012

17:28

x86

Axsetupsp.resources.dll

5.0.1600.85

526,592

09-May-2012

17:28

x86

Axsetupsp.resources.dll

5.0.1600.85

522,496

09-May-2012

17:29

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

28-Mar-2012

23:37

x86

Axsetupsp.resources.dll

5.0.1600.85

526,592

09-May-2012

17:27

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

28-Mar-2012

23:37

x86

Axsetupsp.resources.dll

5.0.1600.85

530,688

09-May-2012

17:27

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

28-Mar-2012

23:37

x86

Axsetupsp.resources.dll

5.0.1600.85

522,496

09-May-2012

17:27

x86

Axsetupsp.resources.dll

5.0.1600.85

522,496

09-May-2012

17:29

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

28-Mar-2012

23:37

x86

Axsetupsp.resources.dll

5.0.1600.85

530,688

09-May-2012

17:27

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

28-Mar-2012

23:37

x86

Axsetupsp.resources.dll

5.0.1600.85

530,688

09-May-2012

17:27

x86

Axsetupsp.resources.dll

5.0.1600.85

526,592

09-May-2012

17:28

x86

Axsetupsp.resources.dll

5.0.1600.85

522,496

09-May-2012

17:27

x86

Axsetupsp.resources.dll

5.0.1600.85

526,592

09-May-2012

17:28

x86

Axsetupsp.resources.dll

5.0.1600.85

534,784

09-May-2012

17:28

x86

Axsetupsp.resources.dll

5.0.1600.85

526,592

09-May-2012

17:28

x86

Axsetupsp.resources.dll

5.0.1600.85

526,592

09-May-2012

17:26

x86

Axsetupsp.resources.dll

5.0.1600.85

522,496

09-May-2012

17:26

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

28-Mar-2012

23:37

x86

Axsetupsp.resources.dll

5.0.1600.85

522,496

09-May-2012

17:26

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

28-Mar-2012

23:37

x86

Axsetupsp.resources.dll

5.0.1600.85

526,592

09-May-2012

17:26

x86

Axsetupsp.resources.dll

5.0.1600.85

526,592

09-May-2012

17:27

x86

Axsetupsp.resources.dll

5.0.1600.85

542,976

09-May-2012

17:27

x86

Axsetupsp.resources.dll

5.0.1600.85

522,496

09-May-2012

17:26

x86

Axsetupsp.resources.dll

5.0.1600.85

555,264

09-May-2012

17:26

x86

Axsetupsp.resources.dll

5.0.1600.85

522,496

09-May-2012

17:25

x86

Axsetupsp.resources.dll

5.0.1600.85

522,496

09-May-2012

17:26

x86

Cabextractor.dll

Not applicable

22,384

28-Mar-2012

23:37

x64

Objects that are affected

This hotfix affects the following retail file:

  • \Source\TargetedReleases\Retail\Frameworks\Retail\POS\Source\LSPOSNET\Services\Item\Item.cs

Validation of the application hotfix installation

To validate the installation of the application hotfix, start Retail POS and, on the logon screen, verify that the release number is 5.0.1600.85.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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