Symptoms
Assume that you try to connect to a firewall device by using Point-to-Point Tunneling Protocol (PPTP) on a Windows 8-based or a Windows Server 2012-based client computer. You create the PPTP connection successfully and an IP address is assigned to the computer. However, you cannot access the resources behind the firewall.
For example, you connect to a Juniper SSG firewall by using the Junos Pulse 3.1. Then, you try to access the resources behind the Juniper SSG firewall. In this situation, you cannot access the resources successfully.
Cause
This issue occurs because WanARP sends NDIS_OID_REQUEST structures by using an uninitialized port number to miniport drivers. Therefore, the WanARP protocol driver that binds to the miniport driver does not set a Packet Filter on the miniport bindings. This occurs if the miniport is one of the following Network Driver Interface Specification (NDIS) versions:
-
NDIS 5.0.
-
NDIS 6.3 that has the following flag set:
NDIS_MINIPORT_ATTRIBUTES_NO_OID_INTERCEPT_ON_NONDEFAULT_PORTS.
Note The incoming packets that are received at the miniport driver are not delivered to the protocol driver.
Resolution
Update information
To resolve this issue, install the Windows 8 and Windows Server 2012 update rollup 2836988. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:
2836988 Windows 8 and Windows Server 2012 update rollup: May 2013
Or, if you do not want to install update rollup 2836988, you can install the hotfix that is described in this article.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must be running Windows RT, Windows 8, or Windows Server 2012.
Registry informationTo apply this hotfix, you do not have to make any changes to the registry.
Restart requirementYou must restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows RT, Windows 8, and Windows Server 2012 file information notesImportant Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
-
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version
Product
Milestone
Service branch
6.2.920 0.16 xxx
Windows RT, Windows 8, and Windows Server 2012
RTM
GDR
6.2.920 0.20 xxx
Windows RT, Windows 8, and Windows Server 2012
RTM
LDR
-
GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT, Windows 8, and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For Windows RT
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Cis.scp |
Not applicable |
735 |
06-Jul-2012 |
20:16 |
Not applicable |
|
Ndproxy.sys |
6.2.9200.16420 |
49,664 |
20-Sep-2012 |
05:16 |
Not applicable |
|
Ndptsp.tsp |
6.2.9200.16420 |
49,152 |
20-Sep-2012 |
05:35 |
Not applicable |
|
Pppmenu.scp |
Not applicable |
2,817 |
06-Jul-2012 |
20:16 |
Not applicable |
|
Rasbase-ppdlic.xrm-ms |
Not applicable |
3,065 |
06-Mar-2013 |
04:43 |
Not applicable |
|
Rascfg.dll |
6.2.9200.16420 |
100,864 |
20-Sep-2012 |
05:34 |
Not applicable |
|
Rasctrnm.h |
Not applicable |
1,820 |
06-Jul-2012 |
20:16 |
Not applicable |
|
Rasdiag.dll |
6.2.9200.16420 |
62,464 |
20-Sep-2012 |
05:34 |
Not applicable |
|
Rasmxs.dll |
6.2.9200.16420 |
31,232 |
20-Sep-2012 |
05:34 |
Not applicable |
|
Rasser.dll |
6.2.9200.16420 |
22,528 |
20-Sep-2012 |
05:34 |
Not applicable |
|
Wanarp.sys |
6.2.9200.16550 |
68,096 |
06-Mar-2013 |
03:20 |
Not applicable |
For all supported x86-based versions of Windows 8
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Cis.scp |
Not applicable |
735 |
06-Jul-2012 |
19:47 |
Not applicable |
|
Kmddsp.tsp |
6.2.9200.16420 |
38,912 |
20-Sep-2012 |
05:55 |
Not applicable |
|
Ndistapi.sys |
6.2.9200.16420 |
20,480 |
20-Sep-2012 |
05:30 |
x86 |
|
Ndproxy.sys |
6.2.9200.16550 |
48,640 |
06-Mar-2013 |
04:01 |
x86 |
|
Ndptsp.tsp |
6.2.9200.16420 |
51,200 |
20-Sep-2012 |
05:55 |
Not applicable |
|
Pppmenu.scp |
Not applicable |
2,817 |
06-Jul-2012 |
19:47 |
Not applicable |
|
Rasbase-ppdlic.xrm-ms |
Not applicable |
3,065 |
06-Mar-2013 |
06:08 |
Not applicable |
|
Rascfg.dll |
6.2.9200.16420 |
108,544 |
20-Sep-2012 |
05:54 |
x86 |
|
Rasctrnm.h |
Not applicable |
1,820 |
06-Jul-2012 |
19:47 |
Not applicable |
|
Rasdiag.dll |
6.2.9200.16420 |
59,392 |
20-Sep-2012 |
05:54 |
x86 |
|
Rasmxs.dll |
6.2.9200.16420 |
32,768 |
20-Sep-2012 |
05:54 |
x86 |
|
Rasser.dll |
6.2.9200.16420 |
22,016 |
20-Sep-2012 |
05:54 |
x86 |
|
Wanarp.sys |
6.2.9200.16550 |
70,656 |
06-Mar-2013 |
03:59 |
x86 |
|
Cis.scp |
Not applicable |
735 |
06-Jul-2012 |
19:58 |
Not applicable |
|
Kmddsp.tsp |
6.2.9200.20521 |
38,912 |
20-Sep-2012 |
05:56 |
Not applicable |
|
Ndistapi.sys |
6.2.9200.20521 |
20,480 |
20-Sep-2012 |
05:30 |
x86 |
|
Ndproxy.sys |
6.2.9200.20521 |
48,640 |
20-Sep-2012 |
05:29 |
x86 |
|
Ndptsp.tsp |
6.2.9200.20521 |
51,200 |
20-Sep-2012 |
05:56 |
Not applicable |
|
Pppmenu.scp |
Not applicable |
2,817 |
06-Jul-2012 |
19:58 |
Not applicable |
|
Rasbase-ppdlic.xrm-ms |
Not applicable |
3,065 |
06-Mar-2013 |
05:21 |
Not applicable |
|
Rascfg.dll |
6.2.9200.20521 |
108,544 |
20-Sep-2012 |
05:55 |
x86 |
|
Rasctrnm.h |
Not applicable |
1,820 |
06-Jul-2012 |
19:58 |
Not applicable |
|
Rasdiag.dll |
6.2.9200.20521 |
59,392 |
20-Sep-2012 |
05:55 |
x86 |
|
Rasmxs.dll |
6.2.9200.20521 |
32,768 |
20-Sep-2012 |
05:55 |
x86 |
|
Rasser.dll |
6.2.9200.20521 |
22,016 |
20-Sep-2012 |
05:55 |
x86 |
|
Wanarp.sys |
6.2.9200.20654 |
70,656 |
06-Mar-2013 |
04:00 |
x86 |
For all supported x64-based versions of Windows 8 and of Windows Server 2012
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Cis.scp |
Not applicable |
735 |
06-Jul-2012 |
20:21 |
Not applicable |
|
Kmddsp.tsp |
6.2.9200.16420 |
47,104 |
20-Sep-2012 |
06:33 |
Not applicable |
|
Ndistapi.sys |
6.2.9200.16420 |
25,088 |
20-Sep-2012 |
06:09 |
x64 |
|
Ndproxy.sys |
6.2.9200.16550 |
60,416 |
06-Mar-2013 |
04:14 |
x64 |
|
Ndptsp.tsp |
6.2.9200.16420 |
60,928 |
20-Sep-2012 |
06:33 |
Not applicable |
|
Pppmenu.scp |
Not applicable |
2,817 |
06-Jul-2012 |
20:21 |
Not applicable |
|
Rasbase-ppdlic.xrm-ms |
Not applicable |
3,065 |
06-Mar-2013 |
07:05 |
Not applicable |
|
Rascfg.dll |
6.2.9200.16420 |
121,856 |
20-Sep-2012 |
06:32 |
x64 |
|
Rasctrnm.h |
Not applicable |
1,820 |
06-Jul-2012 |
20:21 |
Not applicable |
|
Rasdiag.dll |
6.2.9200.16420 |
75,264 |
20-Sep-2012 |
06:32 |
x64 |
|
Rasmxs.dll |
6.2.9200.16420 |
41,984 |
20-Sep-2012 |
06:32 |
x64 |
|
Rasser.dll |
6.2.9200.16420 |
29,696 |
20-Sep-2012 |
06:32 |
x64 |
|
Wanarp.sys |
6.2.9200.16550 |
83,456 |
06-Mar-2013 |
04:12 |
x64 |
|
Cis.scp |
Not applicable |
735 |
06-Jul-2012 |
20:00 |
Not applicable |
|
Kmddsp.tsp |
6.2.9200.20521 |
47,104 |
20-Sep-2012 |
06:33 |
Not applicable |
|
Ndistapi.sys |
6.2.9200.20521 |
25,088 |
20-Sep-2012 |
06:07 |
x64 |
|
Ndproxy.sys |
6.2.9200.20521 |
60,416 |
20-Sep-2012 |
06:06 |
x64 |
|
Ndptsp.tsp |
6.2.9200.20521 |
60,928 |
20-Sep-2012 |
06:33 |
Not applicable |
|
Pppmenu.scp |
Not applicable |
2,817 |
06-Jul-2012 |
20:00 |
Not applicable |
|
Rasbase-ppdlic.xrm-ms |
Not applicable |
3,065 |
06-Mar-2013 |
05:21 |
Not applicable |
|
Rascfg.dll |
6.2.9200.20521 |
121,856 |
20-Sep-2012 |
06:32 |
x64 |
|
Rasctrnm.h |
Not applicable |
1,820 |
06-Jul-2012 |
20:00 |
Not applicable |
|
Rasdiag.dll |
6.2.9200.20521 |
75,264 |
20-Sep-2012 |
06:32 |
x64 |
|
Rasmxs.dll |
6.2.9200.20521 |
41,984 |
20-Sep-2012 |
06:32 |
x64 |
|
Rasser.dll |
6.2.9200.20521 |
29,696 |
20-Sep-2012 |
06:32 |
x64 |
|
Wanarp.sys |
6.2.9200.20654 |
83,456 |
06-Mar-2013 |
04:10 |
x64 |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
More Information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information for Windows RT, Windows 8, and Windows Server 2012
Additional files for Windows RT
|
File name |
Arm_82d6f3f5efabd09ee94ddb3213676f5c_31bf3856ad364e35_6.2.9200.16550_none_553381de79c9ad13.manifest |
|
File version |
Not applicable |
|
File size |
695 |
|
Date (UTC) |
06-Mar-2013 |
|
Time (UTC) |
17:15 |
|
Platform |
Not applicable |
|
File name |
Arm_microsoft-windows-rasbase_31bf3856ad364e35_6.2.9200.16550_none_0aaa58824bbe69bf.manifest |
|
File version |
Not applicable |
|
File size |
44,384 |
|
Date (UTC) |
06-Mar-2013 |
|
Time (UTC) |
17:15 |
|
Platform |
Not applicable |
Additional files for all supported x86-based versions of Windows 8
|
File name |
X86_033254e973d85eb722318707280bbc09_31bf3856ad364e35_6.2.9200.20654_none_8bc480db85097411.manifest |
|
File version |
Not applicable |
|
File size |
695 |
|
Date (UTC) |
06-Mar-2013 |
|
Time (UTC) |
17:09 |
|
Platform |
Not applicable |
|
File name |
X86_d660892a001343ebb1047b274859f6ef_31bf3856ad364e35_6.2.9200.16550_none_5c74013f77ea8137.manifest |
|
File version |
Not applicable |
|
File size |
695 |
|
Date (UTC) |
06-Mar-2013 |
|
Time (UTC) |
17:09 |
|
Platform |
Not applicable |
|
File name |
X86_microsoft-windows-rasbase_31bf3856ad364e35_6.2.9200.16550_none_0aa7e62a4bc14af9.manifest |
|
File version |
Not applicable |
|
File size |
46,112 |
|
Date (UTC) |
06-Mar-2013 |
|
Time (UTC) |
17:09 |
|
Platform |
Not applicable |
|
File name |
X86_microsoft-windows-rasbase_31bf3856ad364e35_6.2.9200.20654_none_0b35841d64db501f.manifest |
|
File version |
Not applicable |
|
File size |
46,112 |
|
Date (UTC) |
06-Mar-2013 |
|
Time (UTC) |
17:09 |
|
Platform |
Not applicable |
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
|
File name |
Amd64_2a4b9bb9a12bea6b143fdf00ab7adab9_31bf3856ad364e35_6.2.9200.16550_none_59780dcc6338d189.manifest |
|
File version |
Not applicable |
|
File size |
1,040 |
|
Date (UTC) |
06-Mar-2013 |
|
Time (UTC) |
16:48 |
|
Platform |
Not applicable |
|
File name |
Amd64_2dc1f4a783082eabc066a310525e2b6f_31bf3856ad364e35_6.2.9200.20654_none_d0523a321e167ee3.manifest |
|
File version |
Not applicable |
|
File size |
1,040 |
|
Date (UTC) |
06-Mar-2013 |
|
Time (UTC) |
16:48 |
|
Platform |
Not applicable |
|
File name |
Amd64_3cb0b296c94e4f529a7ad3e6343e23c2_31bf3856ad364e35_6.2.9200.20654_none_e3e1d0eb7d650a89.manifest |
|
File version |
Not applicable |
|
File size |
699 |
|
Date (UTC) |
06-Mar-2013 |
|
Time (UTC) |
16:48 |
|
Platform |
Not applicable |
|
File name |
Amd64_ece5e17e2d366e9e8045fd78375e8208_31bf3856ad364e35_6.2.9200.16550_none_2df7bb9f04455f7f.manifest |
|
File version |
Not applicable |
|
File size |
699 |
|
Date (UTC) |
06-Mar-2013 |
|
Time (UTC) |
16:48 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-rasbase_31bf3856ad364e35_6.2.9200.16550_none_66c681ae041ebc2f.manifest |
|
File version |
Not applicable |
|
File size |
46,118 |
|
Date (UTC) |
06-Mar-2013 |
|
Time (UTC) |
16:48 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-rasbase_31bf3856ad364e35_6.2.9200.20654_none_67541fa11d38c155.manifest |
|
File version |
Not applicable |
|
File size |
46,118 |
|
Date (UTC) |
06-Mar-2013 |
|
Time (UTC) |
16:48 |
|
Platform |
Not applicable |
|
File name |
Wow64_microsoft-windows-rasbase_31bf3856ad364e35_6.2.9200.16550_none_711b2c00387f7e2a.manifest |
|
File version |
Not applicable |
|
File size |
32,568 |
|
Date (UTC) |
06-Mar-2013 |
|
Time (UTC) |
16:48 |
|
Platform |
Not applicable |
|
File name |
Wow64_microsoft-windows-rasbase_31bf3856ad364e35_6.2.9200.20654_none_71a8c9f351998350.manifest |
|
File version |
Not applicable |
|
File size |
32,568 |
|
Date (UTC) |
06-Mar-2013 |
|
Time (UTC) |
16:48 |
|
Platform |
Not applicable |
